Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?
If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees.
You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.
You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.
You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success.
You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams.
Great work. Great opportunities.
Want to be part of our team?
At our new Global Delivery Centre (GDC) based in Prague, our vision is to deliver exceptional value to our diverse range of clients.
These clients are all leaders in their industries, and that’s why the people we employ will be instrumental in getting the job done.
We want bold, different, and exceptional talents who will work together as a global team of highly skilled experts to deliver an outstanding service across countries and clients.
You will work with brilliant minds, get the chance to upskill through extensive training and learning program, all while working in one of Europe’s fastest growing cities.
We are transforming support services to be more agile and more effective globally. Our focus in on activation, omni-channel, automation, knowledge management, analytics, and self-
service. With three decades of transforming our clients’ businesses behind us, we’re looking to the future. It’s innovative, it’s agile, it’s client centric.
We offer exceptional career growth and the chance to be part of something great.
What you'll be doing
You will be responsible for providing a professional second-line technical support service to clients by proactively identifying and resolving technical incidents and problems of medium to high complexity.
Through preemptive service incident and resolution activities, this role will restore service to clients by managing incidents and seeing them through to an effective resolution.
What would make you a good fit for this role?
Core business hours will run between 6am 6pm, you will be required to work an 8 hour schedule during these operating hours.
The team will then share the responsibility of providing support to clients outside of these core hours on an on call’, rostered basis and for which you will be compensated.