Connectivity Officer (m/f/d)Connectivity Officer (m/f/d)
Deutsche Börse
Prague, 108, CZ
před 6 dny

Field of activity

In your new position you will be assisting customers in implementing, maintaining and troubleshooting connectivity products to assure a competitive advantage for Clearstream Banking.

With a pro-active approach and service excellence, your activities will be mixed between business and technical.

Tasks / responsibilities

  • Advise customers on the day to day usage of Clearstream Banking connectivity media and carry out all tasks related to problem resolution.
  • Provide first line customer service on any business or technical aspect of Clearstream Banking communication media.
  • Analyse customer connectivity profiles / requirements / issues and make recommendations on how to use our products more effectively (aiming for operational effectiveness).
  • Train customers on the Clearstream connectivity products related to Clearing and Settlement, Cash, Custody.
  • Participate in the connectivity product requirement review and development process.
  • Qualifications / required skills

  • Fluency in written & spoken English are required, German or any other language are an advantage
  • Ability to work in a multicultural team and willingness to acquire business and technical knowledge
  • Excellent customer oriented communication and telephone behaviour as well as strong analytical skills
  • Strong problem solving skills, accuracy, ability to work independently
  • PC literate
  • An understanding of Clearstream's products and connectivity media would be an asset
  • Other Information

  • Working Hours : between 07 : 45 and 18 : 00 Monday to Friday (shifts between team members). Possible ad-hoc extension may be required to meet deadlines or specific business needs.
  • Overtime Work : moderate
  • Working on Public Holidays : client service has to be covered during public holidays (shifts between team members), except on 25th, 26th of December and 01st of January
  • Dedication, team and communication skills, flexibility as well as competent handling of MS Office applications round out your profile.

    There are numerous good reasons to work for us : responsibility at an early stage, attractive social benefits, an international working environment and a broad variety of career opportunities.

    Applications from disabled persons are welcome.

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