Field of activity
In your new position you will be assisting customers in implementing, maintaining and troubleshooting connectivity products to assure a competitive advantage for Clearstream Banking.
With a pro-active approach and service excellence, your activities will be mixed between business and technical.
Tasks / responsibilities
Advise customers on the day to day usage of Clearstream Banking connectivity media and carry out all tasks related to problem resolution.
Provide first line customer service on any business or technical aspect of Clearstream Banking communication media.
Analyse customer connectivity profiles / requirements / issues and make recommendations on how to use our products more effectively (aiming for operational effectiveness).
Train customers on the Clearstream connectivity products related to Clearing and Settlement, Cash, Custody.
Participate in the connectivity product requirement review and development process.
Qualifications / required skills
Fluency in written & spoken English are required, German or any other language are an advantage
Ability to work in a multicultural team and willingness to acquire business and technical knowledge
Excellent customer oriented communication and telephone behaviour as well as strong analytical skills
Strong problem solving skills, accuracy, ability to work independently
An understanding of Clearstream's products and connectivity media would be an asset
Working Hours : between 07 : 45 and 18 : 00 Monday to Friday (shifts between team members). Possible ad-hoc extension may be required to meet deadlines or specific business needs.
Overtime Work : moderate
Working on Public Holidays : client service has to be covered during public holidays (shifts between team members), except on 25th, 26th of December and 01st of January
Dedication, team and communication skills, flexibility as well as competent handling of MS Office applications round out your profile.
There are numerous good reasons to work for us : responsibility at an early stage, attractive social benefits, an international working environment and a broad variety of career opportunities.
Applications from disabled persons are welcome.