T1.5 Support Analyst (Italian & English)
NSC Global Ltd
Brno, CZ
před 5 dny


nscglobal (Cisco Gold Partner) provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity.

nscglobal is an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world's leading multinational enterprises, outsourcers and service providers.

We have grown from a team of 24 to a team of 120 in last the 3.5 years! nscglobal offers a unique business model, combining a focused group of world-

class customers, with a unique range of services, backed up with outstanding responsiveness and customer service.

Job Role

nscglobal is recruiting for a major service provider, serving over 81 million customers. This has led to an exciting opportunity becoming available.

We are now looking to recruit IT Support Analyst looking to build a career within networking and support to work variable shift patterns within our Global Network Operations Facility in Brno, Czech Republic.

Are you ambitious, professional, proactive and looking for a change in scenery? If so this role is perfect for you! Do not hesitate to apply now for a fantastic opportunity to relocate to Brno, working for a Cisco Multinational Partner!

The positions available offer :

  • Opportunity to work for an international, independent and rapidly growing private company in the heart of Europe
  • Grow your skill base within IT (Networking)
  • 1 extra week of holiday (5 weeks in total)
  • Meal vouchers
  • Private medical care, Sport & Health program (Special discounts for gyms, opticians)
  • Czech classes
  • Team building events
  • Monthly recognition program
  • Employee referral bonus
  • Enjoy good quality work-life balance with plenty of cultural and active opportunities
  • Brno is 2nd largest city in the Czech Republic. It is commercially important hub, with presence of many national and international companies.
  • Being home for some of the top ranking universities in the country you can sense the youthful and vibrant atmosphere.

    Purpose of Role

    This is a tier 1.5 network support role for our major telecommunications customer. That means engineer receives fault notification, determines the issue and actions by engaging relevant party or support group.

    A key-component of this role is pro-active management of, and customer communication around, progress until fault-resolution is achieved.

    Learns company’s procedures and those of their global customers and suppliers.

    Duties after full training will include :

  • Creation of trouble tickets for customers and taking ownership of faults through to resolution
  • Ensuring any fault is cleared within required SLA, escalating faults as required in order to meet the SLA
  • Liaison with suppliers and customers in relation to fault resolution and control the repair process
  • Direct customer and account team interface providing day to day network support
  • Manage initial trouble investigation, isolation and steady state recovery
  • Assists users to identify and solve connection / communication problems
  • Book out tickets to telco vendors for access circuit trouble investigation
  • Provide regular status updates to enterprise and internal customers
  • We will be looking for : Technical Skills Profile

    Technical Skills Profile

  • Background in maintenance within the Network arena
  • Helpdesk Experience
  • Basic data Network skills
  • Soft Skills Profile

  • Must be able to communicate effectively with the team, corporate customers of different technical expertise and all levels of management
  • Ability to efficiently resolve customer’s problems and escalate further to tier 2 as per agreed service level agreements;
  • or to other 3rd party as necessary

  • Professionalism at all times, assertiveness and accountability, good timekeeping, flexibility
  • Ability to work well under pressure, set priorities and comfortable making decisions
  • Drive, enthusiasm, initiative, commitment and self-motivation, respect for colleagues, desire to learn
  • Good working knowledge of languages such as French, Dutch, German, Spanish, Italian, Portuguese
  • We are looking for not only outstanding CV’s but candidates that can also offer a good personality fit within the business and soft skills.

    Language skills are key to the operations of the business but the technical and soft skills are also vital to the success of the business as they have a great impact on customers.

    Soft skills include communication, accountability, problem solving, interaction with others and time management to name just a few.

    Most job adverts will contain the soft skills that the employer is looking for. Highlighting these soft skills in your CV will help you differentiate yourself from other candidates

    If you don’t have previous work experience in this field try to demonstrate how you have performed well in other situations that might have some relevance, for example, vacation work, sports success, participation in group activities such as music or charity work etc.

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