Advanced Application Manager
NNIT
Prague, Czech Republic
před 27 dny

We offer you a challenging career withexcellent opportunities for personal and professional development in a seriousand professional IT company.

You will have the commercial responsibility tocarry out in collaboration with our customers. You play a central role as theprimary responsible for the daily deliverables towards the customer and as partof NNIT's delivery organization around our services.

This includes development,operation and support of our servicers towards our customers. You will use yourprofessional skills to ensure NNIT deliverables are of the right quality andyour communication and social skills to keep the customers well informed andsatisfied with NNIT.

Your role is to coordinate, plan anddelegate tasks and make sure that the motivation in the team is high. Furthermore, part of your job is to encourageand support collaboration and knowledge sharing in the team.

You have the daily responsibility formanaging Service Level Agreements solutions within Life Sciences for different customers.

We work according to ITILand GxP processes and you contribute tothe ongoing optimization of our deliverables and processes.

Yourresponsibilities include :

  • Dailycontribution to alignment of deliverables in the SLA portfolio.
  • Participatingin planning and status meetings withcustomers, and report on progress, issues and status in general.
  • Proactivelyadvise on and propose value adding tasks to be executed and implemented withinbudget and timeframe.
  • Identifyingand initiate activities to optimize SLA profitability on an ongoing basis.
  • Planningand coordination of activities and tasks. To allocate resources globally,estimate and follow up on time consumption and on service levels and KPIs.
  • Beingresponsible for daily coordination of activities in a global delivery team, andcontribute to building international competencies in the team.
  • You have several years' experience in handling customer relationshipssuccessfully and you thrive in this extroverted role with commercialresponsibility.

    You will be supported by an organization with skilled anddedicated specialists who, like you, are passionate about delivering quality toour customers.

    Youwill be part of the Life Sciences Outsourcing team

    You will join a department with about 150professional colleagues in both Denmark, Czech Republic and China. We deliverservices and solutions of high quality and act as trusted advisors towards ourcustomers.

    You will be working in an environment that values development. Thus,you will initially get a mentor, and we will make sure you strengthen yourcompetences in our own Life Science academy throughout your employment.

    Yourqualifications and experience

    You have several years of successfulexperience in a similar role within IT services. You have a good advisorymindset and are used to having commercial responsibility and a customer-

    facingcoordinating role. We expect you to have project management experience - ITILcertification and GxP experience is considered as an advantage.

    Our solutions and services are deliveredout of our HQ in Denmark and our office in China and Czech Republic. It is anadvantage that you have proven experience of working in an internationalenvironment.

    As a person you are positive, outgoing anda team player. You thrive in a busy environment with multiple tasks that mustbe handled at once.

    You communicate clearly in English, in bothwritten and spoken, and you have the ability to build strong relationships bothwith our customers and within NNIT.

    You are an empathetic and dynamic personwho focuses on people and results. Your personality inspires confidence withcustomers and creates enthusiasm among your colleagues.

    We offer you :

    The opportunity to work in a multicultural company

    Friendly and dynamic work environment

    Educational courses & training

    Opportunities to learn and grow within a company or in other areas like soft skills, leadership, etc.

    Cafeteria

    Flexible start / end of working hours

    Occasional work from home

    Foreign business trips

    Language courses of Czech for foreigners

    Fresh fruit and tea / coffee in the office

    Corporate Events (Friday breakfasts, Friday bars, Kick-off party, Summer party)

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