Infrastructure Service Manager
NNIT
Prague, Czech Republic
před 25 dny

Join a fast-growing IT company and seize the opportunity ofmanaging complex IT infrastructure for some of the largest enterprises inDenmark.

We are looking for InfrastructureService Manager based in Prague withstrong knowledge of IT infrastructure and experience in Service Delivery Management.

Your responsibilities

You will be responsible for the technical aspects of the contractcovering the infrastructure area based on your thorough understanding of ourcustomer’s business needs and overall IT landscape.

You will act as a trusted advisor for customers. You will adviseand recommend new technologies, services and methods which can improve thebusiness and IT operation or reduce cost of IT operations.

You will manage communication and negotiation with the customer aswell as internal and external stakeholders.

You will lead and interact with a team of specialists from variousdisciplines and ensure aligned delivery.

You will be responsible for the analysis, reporting andpresentation of Availability, Capacity and Business Continuity Management outputsas agreed in contract with customer.

Your work assignments will include :

  • Customer advisory and recommendations on services and technologies in order to support the customer business and generate add-on sales
  • Non-standard cases coordination
  • Advisory in handling major incidents
  • Analysis and advisory of customer KPIs for Capacity and Availability
  • Support of deliveries on request
  • Regular reporting, presentation of outputs to customer and taking follow up action
  • Support of technical services lines and management team on operation tasks
  • Pre-sales support for existing customers
  • You will join our Professional Services team

    You will join a global delivery team focusing on a customer needs.The team is led by a Delivery Manager and supported by you.

    We focus on long term relationships both in the team and towardsthe customer and know that trust and good relations are a cornerstone inservice delivery.

    We are team of 30 professionals working with colleagues fromDenmark, China, Czech Republic and Philippines to create a professional andengaging environment.

    We are part of IT Operations Services responsible for everythingfrom infrastructure and applications to complete orchestration and support ofour customers’ IT solutions.

    Our work processes are based on best practice andour procedures follow ITIL standards (IT Infrastructure Library).

    Your qualifications and experience

    We expect you to hold a relevant degree with supplementaryeducation and minimum 5years of work experience from an IT service provider or large enterpriseinfrastructure.

    You have advanced knowledge within a single field of work andbroad awareness of operational technologies such as server, storage, database technologies,hardware, virtualization technology and network.

    You know what it takes to ensure the availability, capacity andcontinuity of IT operations and you take the ownership and leadership of thistask.

    You thrive in a busy, highly professional environment and have astructured and focused approach to your tasks. You make things happen through other people and do not mind taking theinitiative and getting your hands dirty.

    You are able to communicate complex technical issues to managementand other stakeholders and as a true team player you create sound relationswith specialists from various disciplines.

    You may have management experience.

    Employee benefits

    We offer an attractive salary package according to your experience and seniority. Your dedication and results are additionally rewarded with personal performance bonuses.

    We also offer you :

  • The opportunity to work in a multicultural company
  • Friendly and dynamic work environment
  • Educational courses & training
  • Opportunities to learn and grow within a company or in other areas like soft skills, leadership, etc.
  • Holidays 5 weeks
  • Meal vouchers
  • MultiSport card enabling free entry to 362 sport facilities in Prague
  • Cafeteria
  • Flexible start / end of working hours
  • Occasional work from home
  • Foreign business trips
  • Language courses of Czech for foreigners
  • Fresh fruit and tea / coffee in the office
  • Corporate Events (Friday breakfasts, Friday bars, Kick-off party, Summer party)
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