Operational Transition Analyst and Plutora administrator - Specialist
Merck Sharp & Dohme Corp
Prague, CZ
před 7 dny


MSD is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products.

The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where MSD has codified its 125-

year legacy. MSD’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

MSD’s Information Technology division partners with colleagues across the business to help serve our patients and customers around the world.

Ours is a high-energy team of dynamic, innovative individuals dedicated to advancing MSD’s contribution to global medical innovation by leveraging information and technology to efficiently advance the business by driving revenue and productivity.

The position of OT Analyst and Plutora administrator has responsibility for supporting the standardization, design, deployment and governance of operational transition processes based on the ITIL framework and MSD proprietary processes.

This position will support our Global Release Management Office (RMO) function and collaborate with colleagues from Global Service Desk, Global Operations Center, Service Delivery / Transition, Infrastructure / Application Management, Service Management Office and Suppliers to define, analyze, implement and sustain improvements in order to enable the delivery of quality IT services throughout the organization.

Also this position has the function of RMS Plutora system administrator who will aid RMO team in maintenance, design and development of the tool and procedures related to the RMS.

The nature of the position requires excellent oral and written communication skills (English). The incumbent will work with the process owners to ensure that all system development lifecycle concepts are applied in accordance with company policy.

It is crucial to have minimum of 3 years of system administration experience.

The position will interact with several levels in the organization and will be critical in establishing good relationships with numerous operational areas and with other global functions.

Primary activities / responsibilities

  • Defining, measuring and systematically analyzing opportunities to drive implementation of OT process and engaging new customers to consume RMO services.
  • Identifying opportunities and engaging other organizations to on-board them to OT process.
  • Assist in documenting policies, standards, procedures, job aids, training and support models and other documentation related to project transition.
  • Marketing and increasing awareness of Release Management and OT best practices.
  • Designing and developing an appropriate measurement framework including dashboards, scorecards and productivity reporting.
  • Partnering with the IT Service Management Platform team to enable the automation of processes.
  • Influencing, collaborating and communicating at all levels (colleagues, stakeholders and management) as it relates to IT process delivery and improvement.
  • Performing evaluations and quality reviews in order to ensure continuous improvement of the Operational Transition process.
  • Plutora system administration
  • Designing training materials and conducting training sessions for the users
  • Required

  • MSc Degree or BSc Degree or equivalent with relevant experience in Computer Science, Computer Science Engineering, Math, or equivalent experience
  • Minimum 3 years of applied work experience as system administrator
  • Experience with system documentation and configuration
  • ITIL Foundation level certification or demonstrated understanding and ability to effectively use the various components of ITIL
  • Project management experience with strong planning skills and the ability to motivate others and achieve results
  • Ability to work with diverse teams and suppliers globally
  • Excellent skills using IT applications to organize and analyze data
  • Excellent facilitation and consultation skills including experience with outsourced service providers
  • Demonstrated ability to interact and communicate with various IT teams
  • Ability to multi-task and keep multiple responsibilities moving forward simultaneously
  • Ability to negotiate and orchestrate solutions through multiple resources
  • Strong process orientation with strong attention to details
  • Strong analytical and problem-solving skills
  • Experience in creating materials and conducting trainings
  • Preferred

  • Experience with System Development Life Cycle (SDLC) process
  • Proficiency with BMC Remedy Suite and / or Plutora
  • Technical writing experiance (ITIL and Agile baisic experience)
  • Your role at MSD is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement.

    At MSD, we’re inventing for life.

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