Extreme Networks Service and Support
Extreme Networks is seeking people that celebrate and drive innovation. Long recognized by industry experts as a technically visionary company, Extreme Networks delivers software-
driven networking solutions that help IT departments meet the challenges of today’s business environment. We are able to build strong customer relationships through our employees and via our extensive partner network.
It is with our product portfolio capabilities that we win and maintain our customers, however, it is with our industry leading Services and Support team which is 100% in sourced, that we have created and maintained a loyal customer base.
GTAC (Global Technical Assistance Center)
Extreme Networks, Inc. is setting a new standard for providing superior customer experience by delivering network-powered innovation and market leading service and support.
The Global Technical Assistance Center provides direct access to knowledgeable s via phone or the web portal. We strive to ensure the majority of our customer issues are resolved without requiring a second level of escalation.
We are a global organization, with locations around the globe supporting customers 24x7x365.
GTAC Engineer Responsibilities
Providing excellent Customer Service is the primary responsibility of this job. The GTAC engineer for Extreme Networks troubleshoots and resolves configuration, network, and software issues, by utilizing their peer network, an extensive knowledgebase, and the software development team.
The GTAC engineer will continue to develop technical expertise in areas relevant to Extreme Networks, and use that expertise to provide guidance to customers, partners and peers.
A successful candidate will have excellent troubleshooting and communication skills, and must be able to handle multiple issues in an organized manner.
The individual will also have the responsibility of creating and updating information in our CRM Solution and knowledge base.
Weekends, On-Call and some travel for onsite support may be required
Required Experience and Skills :