Technical Support Engineer L1
Fortinet, Inc.
Prague, Czech Republic
před 53 dny

Position Overview

If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. We are an equal opportunity employer offering exciting work, competitive compensation and benefits. .

As a technical support Engineer with Fortinet you will :

  • Provide technical support to Fortinet customers
  • Collection, analysis and change recommendations of configuration
  • Collection and analysis of customer network information as well as of packet tracing
  • Recommending corrective actions based on gathered data and its analysis
  • Running real-time phone or remote access sessions with customers
  • Requirements :

  • Experience working as engineer in telecommunication, networking or security industry or equivalent education ( Graduates may apply )
  • Good knowledge of OSI model and TCP / IP protocol
  • Administrative knowledge of Windows, Unix or Linux
  • Proficient spoken and written English
  • Positive, communicative and customer oriented attitude
  • Desired :

  • Having any of industry certificates (FCNSA, CCNA)
  • Basic experience with security devices (Firewalls, IPSs, Mail Security Gateways etc.)
  • Knowledge of dynamic routing protocols and its implementation (OSPF, BGP)
  • Knowledge of authentication protocols and methods (LDAP, SSO, 2-factor authentication etc.)
  • Knowledge of database maintenance and SQL
  • Education :

  • Bachelors / Masters Degree in Electrical Engineering or Computer Science or equivalent experience
  • Benefits :

  • Stable multicultural working enviroment of fast growing world-wide company
  • Career development opportunities
  • Great opportunity to develop technical skills and knowledge
  • Trainings and Fortinet certifications
  • Competitive salary
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