SME Relationship Manager
Citigroup Inc
Brno, JM
před 8 dny

Job Purpose :

  • Relationship Management, cross-selling for a defined portfolio of customers and customer acquisition & activation, with the objective of revenue growth, RORC ratio and good credit quality.
  • Key Responsibilities :

  • Customer acquisition, activation, x-sell, revenue and returns maximization.
  • Maintain frequent contact with customers (frequency to be based on customer size and risk profile). Understand the nature of customer's business, and keep abreast of latest developments in the company / industry.
  • Understand the needs of the customers and advise them on appropriate product solutions. Involve product sales teams when appropriate.
  • Propose suitable product solutions including financing for the customer, negotiate pricing and conditions to ensure adequate risk / reward.

  • Prepare credit packages, work closely with Credit team for approvals. Deliver Annual Review packages for current credit customers.
  • Fulfill the EW function through calling as per the calling grid, gathering of EW signals. Keep sound quality of own credit portfolio.

  • Ensure adherence to Citibank Credit policies, procedures, programs and best practices. Maintain strong and solid control environment.
  • Act as per the AML and KYC policies of Citibank, deliver all required AML and KYC documents on time.

  • Maintain the portfolio to meet revenue target and full satisfaction of the customers. Act as a contact point for the customers product / credit needs.
  • Follow the set reporting standards and deadlines for CCB reporting.
  • Provide active feedback on emerging product needs of customers, competitive practices, and ideas on process / product improvement.
  • Qualifications

    Qualifications and Competencies

  • Required education : University degree
  • Required skills :
  • Sales, presentation and communication skills. Orientation for service quality
  • Interpersonal skills needed for coordinating across various departments to deliver a solution to the customer
  • English language
  • Basic knowledge of banking products
  • High level of self-motivation
  • Flexibility and ability to work under pressure
  • Required experience : Minimum 3 years of banking experience
  • The role is a Controlled function’ CF as defined by the Central Bank Reform Act 2010 and European Central Bank (Single Supervisory Mechanism) Regulations 2014 (and related regulations and guidance).

    Candidates applying for this role must be aware that it is a Certified Role, subject to the Certification Regime. The Certification Regime is one element of the Individual Accountability Regime which has come into effect on 7 March 2016.

    Under the Certification Regime, certain Citi entities must ensure that employees working in certain roles categorised as specified significant harm functions (Certified Roles) are assessed as fit and proper to carry out their role.

    Under the guidance provided by the FCA and PRA, firms should have regard to the following when assessing fitness and propriety :

  • Honesty, integrity and reputation
  • Financial soundness
  • Competence and capability
  • In order to comply with the requirements of the Certification Regime, certain Citi entities must take reasonable care to ensure that an employee does not perform a Certified Role without first being certified as Fit and Proper.

    For this reason, you will be assessed for this role against the Fit and Proper requirements, as described above. This assessment will be carried out through extensive interviews, self-

    disclosures, permitted criminal record checks, reference checks, credit checks and other background checks. If hired for this role, you will also be required to complete an annual declaration regarding your Fitness and Propriety.

    By submitting your application, you acknowledge that you have read the information above and that you are applying for a Certified Role.

    You also agree to Citi carrying out any additional screening required, including permitted criminal record checks, reference checks, credit checks and any other background checks.

    Job Category

    Commercial and Business Sales

    Yes, 10 % of the Time

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