If you have experience in the field ofIT support within a helpdesk / service desk environment, and would like to joinone of Denmark’s leading consultancies in IT development, implementation andoperations, you may be interested in joining our team.
As a Service Desk Analyst atNNIT Service Support Center in Prague you will handle incoming incidents andrequests from employees working for our customers.
These requests forassistance are ranging from end user logon problems to functional support tobusiness units.
Your ambition will be to get theproblem solved within the first contact. The support is provided in variouslanguages for our customers’ global organizations, so you speak minimum theselanguages : French & English.
As part of the NNIT Service SupportCenter your analytical skills will be highly valued since we tend to beconfronted with complex customer problems.
Co-workers will regard you as aperson who is outgoing and working well in a team and further down the line youwill share your professional knowledge and experience with them naturally.
Youstrive to provide the best service and have a strong wish to improve anddevelop your personal and professional skills.
Qualifications and experiences
As a member of an IT support team youhave a good understanding and are experienced (a minimum of 1 year in a similarposition) in troubleshooting all aspects of computer set-
printing, both locally and onthe network; and auxiliary devices such as tablets or smartphones.
Being focused on quality and resultsyou are constantly pursuing and achieving personal and work-related goals. Youhave excellent customer service skills and ability to deal with customers in aprofessional manner.
Besides good time management and prioritization skills youmultitask effectively, have a high energy level and a drive for support.
You will improve your communication andanalytical skills, which will be needed since you will be sometimes solvingquite complex problems with different types of customers.
Speaking and writingskills in English and French are essential at a minimum of B2 level.
We offer an attractive salary package according to your experience and seniority. Your dedication and results are additionally rewarded with personal performance bonuses.
We also offer :
The opportunity to work in a multicultural company
Friendly and dynamic work environment
Educational courses & training
Opportunities to learn and grow within a company or in other areas like soft skills, leadership, etc.
MultiSport card enabling free entry to over 250 sport facilities in Prague
Flexible start / end of working hours
Occasional work from home
Foreign business trips
Language courses of Czech for foreigners
Fresh fruit and tea / coffee in the office
Corporate Events (Friday breakfasts, Friday bars, Kick-off party, Summer party)