EMEA Regional Technical Service Compliance and Operations
Job Summary :
Do you want to work for a Global Medical company where you will get recognized for your hard work and commitment? Look no further, apply today for EMEA Regional Technical Service Compliance and Operations for the Prague team.
Job Purpose :
The EMEA Regional Technical Service Compliance and Operations is part of the IRIS Center of Excellence organization.
Responsible for all commercial execution processes (Finance, Quality, Supply Chain, BI, Training, NFCM) within the technical services department, and by providing service support to the local Technical Service Organizations it has a major impact in the maintenance of an excellent customer (internal and external) relationship and the assurance of the highest customer satisfaction.
Focus on technically supporting affiliate systems (IRIS and Srv Max) and regional engineers as Technical Services admin.
Key Responsibilities :
Creation of customer quotes on direct request or FSE request including post process.
Management of cases and work orders in CRM (ServiceMax) on internal workshop and FSE request.
Autonomous processing of the RMA and DOA process incl. booking-technical entry in the IRIS-system.
Maintaining the Equipment Master in the CRM (ServiceMax) and IRIS-system.
GDP related review of cases (STP and STK protocols).
Processing of cases in CRM (ServiceMax) and IRIS-system including creation of debit memos in IRIS system
Creation of credit memos for technical service customers
Order of technical service spare parts on request of FSE or workshop engineer
Shipment of technical service spareparts to FSE including booking in IRIS-system and CRM (ServiceMax) system
Responsible for the technical service inventory stock including reconciliation
Physical inspection and processing of incoming spare-part goods
Creation of warranty entitlements for sold equipment in CRM (ServiceMax)
Creation, maintenance and extension of all customer-agreements (service-contracts)
Manage complaint related return-parts with appropriate tracking and shipping to ESC
Processing IRIS (Inspection Report Input System) and Return to ESC
Responsible for the compliance of the CRM (ServiceMax) data
Training of all TS Employees on CRM (ServiceMax) GDP (good documentation practice) on regular bases.
BI Power User : Provides the service manager BI reports related to the technical service business area
Supports the execution of technical service related NFCM controls
Execution of PQT-test scripts to validate system functionality after IRIS release upgrades
Monitoring of IDoc and creation of detailed CoE tickets to correct IDoc
Creation of technical service related 3rd party orders in SRM
Monitoring and planning of functional check cases for demo-equipment
Monitoring and planning of retro-fits (mandatory upgrades) for demo and customer-owned equipment
Management and sourcing of calibrated tools
Calibrated tools out of tolerance reporting and monitoring
Reprocessing Coordinator (Approval, Financial Quote, Quality Process, CRM (ServiceMax) Monitoring)
Functional person in charge of TS Quality & Compliance Implementation (assurances global CORPS will be implemented and followed as well as all GMP Guidelines)
TS-Business Partner for Regularity Affair interactions
About Alcon :
Alcon is the global leader in eye care. As a division of Novartis, we offer a broad portfolio of products to enhance sight and improve people's lives.
Our products touch the lives of more than 260 million people each year living with conditions like cataracts, glaucoma, retinal diseases and refractive errors, and there are millions more who are waiting for solutions to meet their eye care needs.
Our purpose is reimagining eye care, and we do this through innovative products, partnerships with eye care professionals and programs that enhance access to quality eye care.
Our Purpose is Reimagining Eye Care.
Our Vision is to be the trusted leader in eye care.
Our Mission is to discover new ways to enhance sight and improve people’s lives.
Benefits of Working for Alcon :
A Competitive Salary package with fixed salary, bonus, pension and health insurance
An informal work environment with competent and committed colleagues. We enjoy working together in a good and respectful manner, and we celebrate our common successes
At Alcon, we encourage personal and professional development and the opportunity to make a career internally at Alcon, Sandoz or Novartis.
I came for the job, I stay for the culture’
The ideal candidate will have :
Bachelor’s degree in an economics or technical area with subsequent 3 years practical experience.
Alternative 5-7 years detailed experience in a technical services and customer focused environment
Fluency in English and fluency in local language (both verbal and written)
3+ years’ experience working in large scale SCM and / or ERP systems, preferably SAP
Strong data analysis skills and tools (e.g., MS Excel, MS Access).
Experience of managing master data processes in a complex ERP system and business environment
We are looking for a positive and energetic person who is ready for new challenges and eager to learn - someone who is motivated by making a difference and has a curious and open mindset.
Alcon is an equal opportunities employer and welcomes applications from all suitably qualified persons.
We kindly ask you to apply with an English version of your CV and if shortlisted you can expect a call from an international number.