As our new Service Manager you will play a vital part both in relation to our customers and internally in our Global Projects team.
We are focused on customer requests and process optimization within both Service Request and Change Request Management. You will be based in our Olomouc office.
Your responsibilities as Service Manager
We expect you to have a personality and experience that enables you to handle a variety of changes and service requests.
You will be working in global matrix organization, possessing the ability to gain respect from across the organization and being able to demonstrate business results, where high level of independence & individual initiative combined with a high degree of personal drive to ensure market share and development of NNIT’s business with the customer is expected.
You will be responsible for :
Processing customer requests for various enhancements, including the urgent ones
Evaluating requests using the Service Catalogue
Taking overall responsibility and ownership of requests, and managing related key performance indicators
Both internal and external communication, planning and coordination of implementation
Approving or rejecting requests including follow-up communication to involved stakeholders
KPI reporting and ad-hoc reporting
If necessary, conducting training and managing improvements within entrusted areas
Your qualifications and experience
You are flexible and take initiative to secure you meet your results and have preferably already proven this in previous positions.
You are able to work and collaborate in a global environment.
Further we expect :
Minimum 2 years of professional work experience on a service manager position - preferably change and service request management
Experience working in a corporate environment following ITIL processes
Proficiency at stakeholder management
Understanding of what it means to work in an international environment with different cultures
Positive attitude including high motivation skills
Strong communication and presentation skills
Fluent English (written and spoken)
We offer an attractive salary package according to your experience and seniority. Your dedication and results are additionally rewarded with personal performance bonuses.
We also offer you :
The opportunity to work in a multicultural company
Friendly and dynamic work environment
Educational courses & training
Opportunities to learn and grow within a company or in other areas like soft skills, leadership, etc.
Holidays 5 weeks
MultiSport card enabling free entry to 362 sport facilities in Prague
Flexible start / end of working hours
Occasional work from home
Foreign business trips
Language courses of Czech for foreigners
Fresh fruit and tea / coffee in the office
Corporate Events (Friday breakfasts, Friday bars, Kick-off party, Summer party)