Service Manager for NNIT Olomouc
Olomouc, Czech Republic
před 6 dny

As our new Service Manager you will play a vital part both in relation to our customers and internally in our Global Projects team.

We are focused on customer requests and process optimization within both Service Request and Change Request Management. You will be based in our Olomouc office.

Your responsibilities as Service Manager

We expect you to have a personality and experience that enables you to handle a variety of changes and service requests.

You will be working in global matrix organization, possessing the ability to gain respect from across the organization and being able to demonstrate business results, where high level of independence & individual initiative combined with a high degree of personal drive to ensure market share and development of NNIT’s business with the customer is expected.

You will be responsible for :

  • Processing customer requests for various enhancements, including the urgent ones
  • Evaluating requests using the Service Catalogue
  • Taking overall responsibility and ownership of requests, and managing related key performance indicators
  • Both internal and external communication, planning and coordination of implementation
  • Approving or rejecting requests including follow-up communication to involved stakeholders
  • KPI reporting and ad-hoc reporting
  • If necessary, conducting training and managing improvements within entrusted areas
  • Your qualifications and experience

    You are flexible and take initiative to secure you meet your results and have preferably already proven this in previous positions.

    You are able to work and collaborate in a global environment.

    Further we expect :

  • Minimum 2 years of professional work experience on a service manager position - preferably change and service request management
  • Experience working in a corporate environment following ITIL processes
  • Proficiency at stakeholder management
  • Understanding of what it means to work in an international environment with different cultures
  • Positive attitude including high motivation skills
  • Strong communication and presentation skills
  • Fluent English (written and spoken)
  • Employee benefits

    We offer an attractive salary package according to your experience and seniority. Your dedication and results are additionally rewarded with personal performance bonuses.

    We also offer you :

  • The opportunity to work in a multicultural company
  • Friendly and dynamic work environment
  • Educational courses & training
  • Opportunities to learn and grow within a company or in other areas like soft skills, leadership, etc.
  • Holidays 5 weeks
  • Meal vouchers
  • MultiSport card enabling free entry to 362 sport facilities in Prague
  • Cafeteria
  • Flexible start / end of working hours
  • Occasional work from home
  • Foreign business trips
  • Language courses of Czech for foreigners
  • Fresh fruit and tea / coffee in the office
  • Corporate Events (Friday breakfasts, Friday bars, Kick-off party, Summer party)
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