Manager, Corporate Sales Engineering
Mitel
Czech Republic
před 9 dny

RESPONSIBLE FOR : Leadership and direction to the Corporate Sales Engineering teamOVERALL PURPOSE OF JOB : Provide management, direction and technical expertise to team of internal engineering resources supporting sales efforts through a centralized contact center and web-

based customer demonstrations.MAIN RESPONSIBILITIES :

RESPONSIBLE FOR : OVERALL PURPOSE OF JOB : MAIN RESPONSIBILITIES :

  • Plan, organize and direct the activities of a sales engineering team to ensure the delivery of best in class SE service to customers, partners and distributors.
  • Coordinate and direct technical resources and expertise to support Mitel sales, channel partners and distributors with product questions, licensing questions, RFPs, upgrades and configuration assistance in a centralized contact center environment.
  • Focus on customer needs and customer satisfaction by providing product overviews and web-based demonstrations for new opportunities and customer upgrades.
  • Develop and support a learning environment for internal teams and customers / partners
  • Recruit, hire, retain team of high performing sales engineering resources.
  • Coach and develop team, provide direction, goal setting, performance management, mentoring and technical training.
  • REQUIRED SKILLS / QUALIFICATIONS :

  • BS / BA (EE / CS) or equivalent work experience.
  • 7+ years’ related experience in data networks, telephony systems & applications, unified communication applications and services, related tools, testing systems, services.
  • 3+ years of leadership and direct managerial experience
  • Strong background in contact center technologies required
  • Technical expertise and solid knowledge in IP and legacy telephony networks, data networks, unified communication applications and contact center technologies.
  • Strong written and oral communication skills.
  • Strong negotiation and presentation skills to senior leaders.
  • Ability to coach and mentor teams while leading through change.
  • Ability to establish clear objectives and direction for team.
  • PREFERRED SKILLS / QUALIFICATIONS

  • Mitel product knowledge and competitive knowledge including solutions, technology and product offerings.
  • Industry certifications highly desirable.
  • Požádat
    Přidat do oblíbených
    Odebrat z oblíbenýcch
    Požádat
    Můj e-mail
    Kliknutím na "Pokračovat", souhlasíte s tím, že neuvoo sbírá a zpracovává vaše osobní údaje, které jste poskytli v tomto formuláři, aby vytvořili neuvoo účet a přihlásili vás k odběru emailových upozornění v souladu s naší Ochranou Osobních Údajů . Váš souhlas můžete vzít kdekoliv zpět, následováním těchto kroků .
    Pokračovat
    Žádost