Would you like to be part of DHL IT Services? Our Infrastructure Operations team is looking for a new team member.
You will be Subject Matter Expert for 2nd level Application Support for large Enterprise Desktop Antivirus technologies.
You will be the driver for complex technical solutions on improving AV compliance and its automation. You will provide architectural input and work closely with line managers to develop technical team members.
Additionally, you will effectively manage maximum availability and minimize disruption to the Global Personal Work Space services and ensure that all agreed targets;
SLA's and Metrics are met.
What will you do
Manage coordination and trouble shooting of Enterprise level Antivirus compliance management both within and externally with the product support teams.
Lead teams and improve Antivirus compliance management across end clients.
Incident and Problem ticket analysis and trend analysis
Confidence with trouble-shooting and problem-solving
Manage Requests for Change
Maintain Back end Antivirus infrastructure
Ability to clearly communicate both spoken and written.
Support Calls for Antivirus incidents.
Applications you will use
Enterprise level Antivirus (Symantec Mcafee Defender Avast).
MS SQL Query
Windows 7 10 desktop.
Global Service Now
You should have
Understanding in Enterprise level Antivirus tools like (Symantec McAfee Defender Avast).
Knowledge on Global Service Now.
Knowledge in Scripting (Powershell VB)
Knowledge in Desktop Win 10 7.
Ability to use English in daily communication
It is great, if you are detail oriented, team player and analytical thinker
What we offer
Great team of IT professionals and the possibility of technical development
An extra week of holiday (25 days / year)
6 Self-sickness days / year
Full salary compensation for up to 10 days absence due to illness per the calendar year
Lunch and FlexiPass vouchers fully covered by DHL
On-going professional and technical training and certifications
A multicultural environment in modern offices
Pension plan contribution
Employee Referral Program
Company sponsorship of various sports and social clubs
Smart casual dress code
In DHL ITS Prague, you will have the opportunity to be part of over 1650 highly skilled IT professionals of 67 nationalities.
Would you like to delevop your career in DHL ITS Prague the largest data center operation in the Czech Republic? Start your application now!