System Support Specialist (Antivirus SEP)
Deutsche Post DHL Group
Praha
před 13 dny

Summary

Would you like to be part of DHL IT Services? Our Infrastructure Operations team is looking for a new team member.

You will be Subject Matter Expert for 2nd level Application Support for large Enterprise Desktop Antivirus technologies.

You will be the driver for complex technical solutions on improving AV compliance and its automation. You will provide architectural input and work closely with line managers to develop technical team members.

  • Additionally, you will effectively manage maximum availability and minimize disruption to the Global Personal Work Space services and ensure that all agreed targets;
  • SLA's and Metrics are met.

    What will you do

    Manage coordination and trouble shooting of Enterprise level Antivirus compliance management both within and externally with the product support teams.

  • Lead teams and improve Antivirus compliance management across end clients.
  • Incident and Problem ticket analysis and trend analysis
  • Confidence with trouble-shooting and problem-solving
  • Manage Requests for Change
  • Maintain Back end Antivirus infrastructure
  • Ability to clearly communicate both spoken and written.
  • Support Calls for Antivirus incidents.
  • Applications you will use

    Enterprise level Antivirus (Symantec Mcafee Defender Avast).

  • MS SQL Query
  • Windows 7 10 desktop.
  • Global Service Now
  • You should have

    Understanding in Enterprise level Antivirus tools like (Symantec McAfee Defender Avast).

  • Knowledge on Global Service Now.
  • Knowledge in Scripting (Powershell VB)
  • Knowledge in Desktop Win 10 7.
  • Ability to use English in daily communication
  • It is great, if you are detail oriented, team player and analytical thinker
  • What we offer

    Great team of IT professionals and the possibility of technical development

  • An extra week of holiday (25 days / year)
  • 6 Self-sickness days / year
  • Full salary compensation for up to 10 days absence due to illness per the calendar year
  • Lunch and FlexiPass vouchers fully covered by DHL
  • On-going professional and technical training and certifications
  • A multicultural environment in modern offices
  • Pension plan contribution
  • Multisport card
  • Employee Referral Program
  • Company sponsorship of various sports and social clubs
  • Smart casual dress code
  • In DHL ITS Prague, you will have the opportunity to be part of over 1650 highly skilled IT professionals of 67 nationalities.

    Would you like to delevop your career in DHL ITS Prague the largest data center operation in the Czech Republic? Start your application now!

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