At Amazon we believe that every day is still day one.
A day to take a first step. A day to look forwards to new challenges. And today is that day for you. It's your day to be part of something great.
A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon.
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people.
Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
Our overall mission is simple : We want Amazon to be the place where our customers can find, discover and buy anything online.
Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds.
This is your chance to make history.
Join our HR team for our regional Shared Services Hub located in Prague, which will support Amazon across certain EMEA (Europe, Middle East and Africa) Countries.
The Hub will provide a multi-language capability to our internal customers and, we are looking for HR Administrators (Payroll Preparation) to join our growing Shared Services Centre.
Reporting into an HR Shared Services Team Lead, role holders will provide HR Administration Services and support to our employees.
This role demands both a high level of accuracy and systems ability, but also the ability to communicate effectively in written and verbally.
Work on and support key employee life cycle processes such as new starters, data management, absence management, transfers and leavers.
Input, update and maintain all HR related data via PeopleSoft in a timely manner. Maintain the accuracy of information and key changes as and when necessary and by deadlines as required (for example leavers, address changes, )
Generate and administer documents based on given frameworks and participation guidelines for all countries / companies / organization supported by the Shared Services Hub
Understand processes and program regulations and the way they have been translated into existing technical environment
Take ownership of customer / employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
Meet setup SLA and KPI
Carry out audits and checks on data changes to ensure accurate and timely payment of the employee population. Maintain, manage and regularly audit all electronic personnel files.
Deal with escalations from the ERC HR Shared Services Team who will be the first point of contact for all HR queries into the Shared Service Centre.
Participation in the continuous improvement of HR processes.
Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns. This could be via email, phone and chat / instant messaging.
Be part of a team that actively seeks customer feedback to improve levels of service.
prior experience in HR role
fluent in English and German
understanding of general human resources policies and procedures
sense of responsibility, reliability and accuracy
self-dependent way of working as well as part of a team
good knowledge of the MS Office (especially Excel, Word)
high customer orientation and communication skills
multi-tasking and experience in work under pressure and with deadlines
2 years’ experience in a comparable position
practical knowledge about HR Management System People Soft
experience in working with Case-Management-System (Ticketing system)