About Compliance TechnologyCompliance Technology is a business transformation department within Operations & Technology.
We service the Compliance and Financial Crime Functions within Barclays. We are a global team of c600 colleagues situated in the major location hubs : London, New York, New Jersey, Pune and Mumbai.
Compliance Technology : Transforming the way we deliver innovative business solutions to our clients. Our ambition is to own end to end accountability for the business solutions we provide.
We will achieve this by becoming a world class technology team focused on business outcomes Overall purpose of roleWorking as part of the regional Compliance Technology Run-
the-Bank (RTB) Level 2 support team, this role is responsible for the continual support and maintenance of the technology Applications used by the global Compliance Business.
The role will require working with other L2 support analysts, both in the region & as part of our global team and will have reporting lines to the Regional RTB Lead and the L2 Lead.
This role requires excellent communication, handling and resolution of various technical issues for a subset of our applications during regional hours.
The role will also help to drive key initiatives and improvements and ensure adherence to the RTB Governance Framework. This will include working with Build-
the-Bank (BTB or L3) teams and business stakeholders, incident / change / problem management, and engaging project teams to facilitate the release management process.
Knowledge management, sharing and retention will be a key function of the role and the individual will be expected to work with our Infrastructure Risk & Control and Service Management teams to help deliver common initiatives such as BICEP and Technical Debt remediation. Key Accountabilities
Perform incident and problem management activities, including working closely with technology and business stakeholders to provide innovative and tactical solutions to issues as well as improving the performance of our Applications and processes;
this will include managing major incidents, performing post incident reviews and coordinating with our various 3rd party suppliers
Plan execution timelines / activities of various major releases and critical changes into Production and DR environments in collaboration with our development and technology support teams;
this will include creating & managing change requests in accordance with Barclays Change Management standards
Working with colleagues help to identify repetitive or time consuming processes that can be automated and identify solutions that can be implemented across the team
Creation of required knowledge base documentation required to support applications, including appropriate sign-off where required
Coordination of various support activities across the global team, including handover of issues, knowledge sharing, training and collaboration on strategic projects
Off-hours on-call support will be required for this role on a rotational basis Stakeholder Management and Leadership
Work closely with our teams across Compliance Technology (including RTB & BTB colleagues) to provide best in class support of our applications
Coordination with various support, business and development teams in ensuring requirements are scoped correctly as per bank’s Change / Incident / Problem / Resilience standards.
Provide input to training plans and develop training materials for RTB led training. Work with BTB contacts to develop deeper training sessions for BTB led training.
Identify where there are technology gaps that may need to be addressed through in house technology training opportunities or external providers, if necessary.
Collaborate with RTB and BTB colleagues to identify areas of knowledge that need improving and define a plan to address these
Take full responsibility for ensuring adherence to the RTB KPIs, adapt procedures as appropriate, implement personal performance metrics to demonstrate adherence of team members to the procedures, perform spot checks on quality of data for each discipline.
Decision-making and Problem Solving
Has excellent investigative and analytical skill, able to quickly identify the core issues in order to improve and fix services and processes.
Is able to assess risks and impacts and make logic based decisions within own scope, to apply changes and improvements to services, processes and the prioritisation of application support team.
Understands when decisions and actions will have an impact on the cost, risk and behavioural profiles of systems and processes, and when to escalate such impacts to business owners for agreement.
Awareness of the cost and risk impact of the decisions and recommendations that are being proposed
Must be able to demonstrate good use of MS PowerPoint and MS Excel
Excellent oral and written communication in both formal and informal settings, and at all levels of seniority
Pro-active, thorough, organized and energetic Risk and Control ObjectiveEnsure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Person SpecificationBasic Qualifications / Skills : Non-Technical
High School Diploma.
2-3 years’ experience working within a support function & ITIL Environment.
2-3 years’ experience of Financial Services and Banking, with core knowledge of either Retail or Investment banking.
2-3 years’ experience working as part of a project delivery team in either a Waterfall or Agile SDLC (Software Delivery Lifecycle) model. Technical
2-3 years’ knowledge of working on UNIX environment with exposure to one or more well-known UNIX flavours such as IBM AIX, HP-
UX, Sun Solaris and / or Linux.
2-3 years’ experience of working with databases such as Oracle or MS-SQL including fine tuning SQL queries, advanced investigation skills for performance issues and database profiling.
1-2 years’ experience of working with a Windows based operating system.
1-2 years’ experience of job scheduling, batch jobs etc and has exposure to one or more of scheduling tools.
1-2 years’ experience working under a DevOps model, with hands-on experience operating and developing various automation tools such as Nolio or Chef.
Preferred Qualifications / Skills :
Experience of Compliance and Anti-Financial Crime within the regulated sector, or an equivalent support function is favourable.
Is aware of one or more Oracle related utilities such as SQLPLUS, sqlldr, utl file and has exposure to working to different DB client tools such as TOAD.
Is aware of Performance tuning concepts such as explain plan, query optimization, table scans etc.
Exposure to Data Mining and Big Data Analytical tools, such as Hadoop, is favourable
Keeps abreast of industry trends and marketplace experiences
Project Management experience; specifically, under the Agile methodology is favourable. Purpose and Values Barclays has a single cross-
business Purpose for Barclays and five core Values which underpin it. Our Purpose is helping people achieve their ambitions in the right way.
Put simply this is the answer to the question What is Barclays for?’ and it should guide our every action as employees. Respect We respect and value those we work with, and the contribution that they make.
Integrity We act fairly, ethically and openly in all we do. Service We put our clients and customers at the centre of what we do.
Excellence We use our energy, skills and resources to deliver the best, sustainable results. Stewardship We are passionate about leaving things better than we found them.