Destination Coordinator - 12 month Fixed Term Contract
Egencia
Prague, Czech Republic
před 63 dny

Expedia

The Expedia Local Expert line of business sells activities and services including theme park tickets, Broadway shows, tours, attractions, ground transfers, and airport parking to consumers before they leave on their trips and / or while they are in destination.

This position has daily interaction with external partners, other members of the Expedia Local Expert team, and internal managers for multiple lines of business.

The Destination Coordinator supports the Destination Managers in their day to day duties.

Support account managers by working with suppliers to resolve issues and / or questions and collecting and refining data to support yearly sales objectives.

Manage supplier relations specific to content accuracy / changes, expiring rates, accounting discrepancies and customer service concerns from the call centre.

Responsibilities

  • Assist supply partners with changes to their offers on the company systems and customer service issues
  • Assist with the maintenance of a supplier database containing rates, evergreen permissions, notification preferences, waiver requirements and supplier specific history and trends
  • Manage issues when surfaced by supplier or Expedia Accounting
  • Actively manage rate renewal and insurance projects and ongoing rate changes and insurance updates within company systems
  • Assist account managers with collecting information from new suppliers and reviewing for accuracy before being submitted to content team or DM to load as new partner
  • Create ad hoc reports to assist account managers with accomplishment of supply objectives in individual markets
  • Assist with supply contract negotiation / amendments and insurance tracking for new and existing suppliers.
  • Strengths You’ll Need

  • Relationship Building : Able to earn the trust of suppliers so they think of us first when the make a change or have situations come up that will impact our sales.
  • Strategy / Planning : Understand the needs of the business, anticipating and developing business priorities to meet these needs.
  • Problem Solving : Must be able to think through complex problems, analyse data and identify root causes and take appropriate action to eliminate future issues.
  • Multi-Tasking : Manage multiple competing and shifting priorities across the portfolio in combination with current projects.
  • Personal Effectiveness : Feel a strong sense of ownership to each assigned project or initiative and work it through to the best possible outcome.
  • Focusing on what is best for our customers, Expedia and our partners. Also able to work effectively in a complex, diverse, changing environment.

    Adapts well to and is energized by change

    Your background

  • College degree preferred
  • 1-3 years related experience
  • Excellent knowledge of Microsoft Office Tools. Technologically adept.
  • Ability to juggle multiple projects at the same time with a high attention to detail
  • Ability to excel in a dynamic, constant changing environment
  • Maintain strong vendor relations with a positive attitude
  • Ability to communicate effectively at all levels from executive management to individual contributor
  • What makes us Expedia? Our cultural norms

    We believe in being Different. We seek new ideas, different ways of thinking, diverse backgrounds and approaches, because averages can lie and sameness is dangerous.

    Because of this belief, our norms aren't rules or universal at all corners of our company. But they are important to our identity and how we work together.

    Like our company, these norms will evolve.

    We are Transparent . We communicate openly and honestly, at all levels, upwards, sideways and downwards. We surface difficult issues quickly, we act, we learn.

    We organize for Speed. We seek to gather data as fast as possible, and move. Speed allows us to make mistakes and constantly improve.

    We believe in the Scientific Method . Everyone’s ideas are equal in the face of hard data. We use data to guide but not define our actions.

    We Lead Humbly . Our leaders serve their teams. None of us has all of the answers, but we are curious and we are always looking to learn.

    Though our leaders take their responsibilities to our business and their teams incredibly seriously, they never take themselves too seriously.

    We act as One Team . We look to optimize for the greater good, not just our own, or even our own teams' interests. We are actively interested in the success of others.

    LI-DP1

    Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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