Technical Support Specialist II
Thermo Fisher Scientific, Inc.
Brno, Czech Republic
před 2 dny

Job Description

Specific Deliverables associated with this position include :

  • Service support hotline phone support, mail support, RAPID support
  • Service support onsite. Repairs and maintenance of the products in the field.
  • Installation of products in the field, trainings of FSEs in the field.
  • Post mortem analysis for solved support calls, cooperation on and leading continuous improvement processes
  • Creation of documentation for all type of microscopes and their modules new documentation and maintenance of existing documentation
  • Introduction of FRUs as described in FRU definition process (GTS role in the process)
  • Cooperation on all other service sustaining processes
  • Technical mentor for junior GTS Engineers and support them in their development plans
  • Cooperating on development projects as representative for service deliverables according PMP process.
  • Supporting trainings for FSEs or other departments within the company giving trainings
  • Seek for opportunities to lower the installation and warranty cost based on collected data and analyses
  • Leading assigned GTS tasks, e.g. CIP, Service Documentation requests, CAPA,..,etc.
  • Seek for opportunities to improve product quality
  • Keeping records about required tests and measurements
  • Keeping order, cleanness and maintenance of the department area
  • Execution Sarbanes-Oxley directives, procedures and rules
  • Following the effective documents IMS, EMS and managing documentations.
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