Technical Writer - Satellite and MBU
Red Hat, Inc.
Brno, CZ
před 8 dny

Company Description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-

performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services.

Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Customer Content Services team is looking for a Technical Writer to join its team of passionate open source content developers in Brno, Czech republic.

In this role, you will be the voice of Red Hat's technical authority, creating content that helps customers achieve their business and technical goals with Red Hat solutions.

You will collaborate with content strategists, product managers, product engineers, support engineers, and other stakeholders to understand the customer's perspective and create effective content solutions.

Primary job responsibilities

  • Work closely with content strategists, engineering project teams and other stakeholders to create and maintain high-quality content for Red Hat solutions
  • Engage and collaborate with the closed loop customer feedback program to address content gaps, act on direct customer feedback, and promote continuous improvement on the documentation experience
  • Keep up-to-date with product changes, customer use cases, and support issues by integrating with specialty groups from Global Support Services
  • Effectively manage documentation projects and deliver effective customer-focused documentation
  • Master the use of our internal documentation toolchain, including the publishing platform and issue tracking tools
  • Required skills

  • Bachelor's degree in IT, computer science, or an arts or language field preferred
  • Fluent verbal and written English language skills
  • Familiarity with and knowledge of Red Hat solutions or related industry offerings (Linux, middleware, storage, cloud or virtualization technologies)
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