Position Overview :
The eCommerce Risk and Fraud team is seeking a highly motivated Fraud Support Analyst to support the Fraud Operations department with the processing of cancellations of fraudulent transactions.
Managing, prioritizing, and maintaining SLA requirements on cancelation processing, addressing customer response emails, and communicating with the appropriate internal team member are important components of the role.
The eCommerce Risk and Fraud team is staffed 24 hours a day. Applicants must be flexible with their schedule, having the ability to work non-
traditional shifts as well as some holidays. If you have great customer service skills, an analytical mindset, and are passionate about saving the company money, then this job might be for you!
Strong communication skills, self-motivation, and results-oriented approach;
Demonstrated customer service, and strong organizational skills;
Enjoys working in fast-paced and rapidly changing environment;
Flexibility to adapt and able to manage multiple assignments while working independently;
Attention to detail is critical;
Abide strictly by the company data protection policies safe guarding confidential and personal information;
Maintain professionalism at all times while on company premises and / or while representing Expedia, Inc.;
Strong PC proficiency including but not limited to all MS Office applications, and GDS knowledge is a plus;
Requires shift-work, including weekends, non-business hours, and holidays;
May require more than 8 hours per day / 40 hours per week and may be requested to work on non-scheduled days;
Exceptional typing / data entry proficiency;
Successful completion of a company-prescribed background check.
Work Experience and Education Guidelines :
Education : High school diploma required, college courses / degree a plus
Experience : 1+ years customer service experience required; call center, airline, or travel agency experience a plus
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.