Currently, we are seeking qualified candidates for a Specialized Services Supervisor to join our Global Human Resources organization.
This position oversees functional and technical specialists and works closely with technology partners to ensure that HR systems are maintained, updated, and meet business requirements.
This position is responsible for system related business process management and coordination with CoEs, IT, and other experts in and outside of the HR Operations Support Center (PeoplePulse Support Center) to ensure integrated process and technology operations.
Additionally, this role is responsible for overseeing specialty activities and processes that may require additional system access or expertise.
The position manages a team of technical resources responsible for business process configuration, security administration, system updates and integration management, and more.
Responsible for overseeing the HR technology portfolio and functional maintenance of the various platforms available to HR and its customers
Responsible for ensuring that business specific requirements are appropriately managed during product development; coordinates system acceptance by the business
Oversee system upgrades and coordinate with additional stakeholders to identify and communicate downstream impacts
Oversee and provide support to specialists in the execution of system maintenance and back office processes from end-to-end
Organize test cycles with system specialists and users
Manage technical services portfolio in coordination with Operations & Vendor Management and leadership
Resolve issues requiring deep technical expertise escalated from the CIC center
Participate in continuous improvement projects and provide system expertise
Minimum 3 years of professional experience in HRIS with 2+ years in a supervisory or management position
Deep technical experience implementing and / or maintaining HR information systems (Workday experience strongly preferred)
Deep technical experience implementing and / or maintaining service center technologies (i.e., case and knowledge management)
Broad knowledge of HR business processes
Strong verbal and communication skills,Strong analytical skills, attention to detail
Ability to focus on client service
Ability to translate technical information for a non-technical audience