Unified Communications
Dimension Data
Prague, Czech Republic
před 7 dny

Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?

If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees.

You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.

You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.

You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success.

You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams.

Great work. Great opportunities.

Want to be part of our team?

At our new Global Delivery Centre (GDC) based in Prague, our vision is to deliver exceptional value to our diverse range of clients.

These clients are all leaders in their industries, and that’s why the people we employ will be instrumental in getting the job done.

We want bold, different, and exceptional talents who will work together as a global team of highly skilled experts to deliver an outstanding service across countries and clients.

You will work with brilliant minds, get the chance to upskill through extensive training and learning programmes, all while working in one of Europe’s fastest growing cities.

We are transforming support services to be more agile and more effective globally. Our focus in on activation, omni-channel, automation, knowledge management, analytics, and self-

service. With three decades of transforming our clients’ businesses behind us, we’re looking to the future. It’s innovative, it’s agile, it’s client centric.

This new GDC is only Dimension Data’s second facility, and offers exceptional career growth and the chance to be part of something great.

What you'll be doing

The role is responsible for providing a professional second-line technical support service to clients by proactively identifying and resolving technical incidents and problems.

Through preemptive service incident and resolution activities, this role will restore service to clients by managing incidents and seeing them through to an effective resolution.

The role is responsible for managing incidents of medium complexity.

What would make you a good fit for this role?

  • CCNA Collaboration , or at least 2+ years of hands-on experience with supporting Cisco Unified Communications solutions
  • Experience with CUAC, UCCX, UCCE and UCS-B / UCS-C is desirable
  • Experience and / or certifications with one or more of the following vendors and technologies is particularly advantageous : Polycom , Peterconnects (JDM Software), Andtek , Voxtron , ARC Attendant, Aurenz , NICE , MIND , Creston , Calabrio , Fenestrae , IPTrade , ACME Packet / Oracle SBC, Audiocodes , NewVoice , Sonus / Ribbon SBC
  • 2+ years of experience in communicating with customer to resolve complex and critical issues
  • Proficiency in English & Dutch is required
  • Join our growing global team and accelerate your career with Dimension Data. Apply today.

    Diversity in Dimension Data

    Dimension Data is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.

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