Prague, Hlavní město Praha, Czechia Deutsche Post DHL Group req62767 16 / 07 / 2018
YOUR ROLE : You will be responsible for providing consultations, guidance and problem solving expertise for large IT solutions for the main business partner - DHL Express.
With respect to technical issues of infrastructure, design, methods, tools etc. you have to ensure that maintainable service is provided.
You will cooperate with DHL internal teams (database, network, operating system administrators and developers ) to maintain the service’s implementations with minimal disruptions to the production environment.
YOUR DAILY WORK :
Works as 2nd level support for internal set of applications / services
Responsible for whole Application / Service lifecycle from initial testing (TAT) and release to production addressing the bug fixes
Supports Incident, Problem and Change Management process, prioritizes requests in accordance with agreed criteria and needs of the organization in accordance with SLAs
Maintains good working relationships with appropriate internal and external DHL customers
Provides technical support to users of business applications
Provides verbal and written technical reports
Plans, executes and supports IT Solution’s implementations with no disruption to the production environment
Investigates problems and other requests for support and determines appropriate actions
Liaises with system developers to overcome known problems and improve the service quality
DB (Oracle / Informix)
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English daily communication
WE OFFER :
Great team of IT professionals and possibility of technical development
On-going professional and technical trainings and certifications
Modern offices in Chodov
Huge number of internal job opportunities within the company
Home office possibilities
Wide range of benefits (Extra week of holiday (25 days / year), 6 Self-sickness days / year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch and FlexiPass vouchers fully covered by DHL, Pension plan contribution, Multisport card, mobile and laptop, sport clubs for Employees....).