Senior Application Support Specialist
DSL Ltd.
Prague, Hlavní město Praha, Czechia
před 6 dny

Prague, Hlavní město Praha, Czechia Deutsche Post DHL Group req62767 16 / 07 / 2018

YOUR ROLE : You will be responsible for providing consultations, guidance and problem solving expertise for large IT solutions for the main business partner - DHL Express.

With respect to technical issues of infrastructure, design, methods, tools etc. you have to ensure that maintainable service is provided.

You will cooperate with DHL internal teams (database, network, operating system administrators and developers ) to maintain the service’s implementations with minimal disruptions to the production environment.

YOUR DAILY WORK :

  • Works as 2nd level support for internal set of applications / services
  • Responsible for whole Application / Service lifecycle from initial testing (TAT) and release to production addressing the bug fixes
  • Supports Incident, Problem and Change Management process, prioritizes requests in accordance with agreed criteria and needs of the organization in accordance with SLAs
  • Maintains good working relationships with appropriate internal and external DHL customers
  • Provides technical support to users of business applications
  • Provides verbal and written technical reports
  • Plans, executes and supports IT Solution’s implementations with no disruption to the production environment
  • Investigates problems and other requests for support and determines appropriate actions
  • Liaises with system developers to overcome known problems and improve the service quality
  • OS Windows
  • DB (Oracle / Informix)
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    Others

  • English daily communication
  • Analytical skills
  • WE OFFER :

  • Great team of IT professionals and possibility of technical development
  • On-going professional and technical trainings and certifications
  • Modern offices in Chodov
  • Huge number of internal job opportunities within the company
  • Home office possibilities
  • Permanent contract
  • Wide range of benefits (Extra week of holiday (25 days / year), 6 Self-sickness days / year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch and FlexiPass vouchers fully covered by DHL, Pension plan contribution, Multisport card, mobile and laptop, sport clubs for Employees....).
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