Team Leader - Czech Republic (Brno)
Infosys Limited
Brno, Czech Republic
před 45 dny

RESPONSIBILITIES :

  • Managing the performance of the team
  • Responsible for the management, escalation and resolution of all incidents, problems and Service requests reported to the Service Desk which may involve coordinating with other technical teams, and from external partners / suppliers.
  • Regularly review the effectiveness of the Service Desk and request Fulfilment performance, in line with agreed SLA’s and KPI’s
  • Performance management, coaching and development of the individual team members
  • Develop and maintain professional credible relationships with key stakeholders, including relevant third parties and strategic suppliers
  • Ensure that practices and processes exist and when it is possible are standardized and repeatable. Ensure that these ones are continually improving and produce business cases to support team activities;
  • REQUIREMENTS :

  • Proficiency in English language
  • At least 1-2 years of experience on a Team Lead's position
  • Customer handling skills and diplomacy to manage customer escalations, the marketing of the department and take responsibility for customer satisfaction surveys
  • Excellent organizational skills, demonstrable experience in managing projects to deadline
  • Demonstrable experience in people management, coaching, and development
  • WE OFFER :

  • Permanent unlimited contract
  • 5th week of leave
  • Modern offices in the center of Brno, 2nd largest city of Czech Republic
  • Initial Accommodation - 2 weeks accommodation provided by the company on joining
  • Training opportunities
  • Living in the Czech Republic has many advantages including affordable, low-cost living, a very good infrastructure, proximity to other European locations, as well as an interesting history and culture and beautiful nature.

    Brno is a truly international city with inhabitants and visitors from all over the world and there is no requirement to speak Czech!

    Contact

    Infosys (Czech Republic) Limited s.r.o.

    Czech Republic

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