Medical Complaint Handling Specialist with English & Portuguese
Job Summary :
Do you want to work for a Global Medical company where you will get recognized for your hard work and commitment? Look no further, apply today for the Medical Complaint Handling Specialist, fluent in English & Portuguese for the Prague team.
Job Purpose :
Responsible for day-to-day case management of quality technical and adverse event complaint records, including intake, follow up, triage and system entry, involving Alcon devices and OTC products.
All complaint handling accountabilities reflect activities required to comply with local and international regulations, guidelines, and applicable directives.
Key Responsibilities :
company policies and procedures, departmental processes, and associated work instructions, evolving local and international regulations, guidelines and applicable directives, Alcon products for assigned therapeutic area(s) and corresponding documentation (Product Inserts, DFUs, Manuals, Promotional Materials), eye anatomy, common diseases, ophthalmic procedures, terminology, safety databases(s) and reporting tools,
About Alcon :
Alcon is the global leader in eye care. As a division of Novartis, we offer a broad portfolio of products to enhance sight and improve people's lives.
Our products touch the lives of more than 260 million people each year living with conditions like cataracts, glaucoma, retinal diseases and refractive errors, and there are millions more who are waiting for solutions to meet their eye care needs.
Our purpose is reimagining eye care, and we do this through innovative products, partnerships with eye care professionals and programs that enhance access to quality eye care.
Our Purpose is Reimagining Eye Care.
Our Vision is to be the trusted leader in eye care.
Our Mission is to discover new ways to enhance sight and improve people’s lives.
Benefits of Working for Alcon :
I came for the job, I stay for the culture’
The ideal candidate will have :
We are looking for a positive and energetic person who is ready for new challenges and eager to learn - someone who is motivated by making a difference and has a curious and open mindset.
Alcon is an equal opportunities employer and welcomes applications from all suitably qualified persons.
We kindly ask you to apply with an English version of your CV and if shortlisted you can expect a call from an international number.