Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?
If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees.
You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.
You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.
You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success.
You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams.
Great work. Great opportunities.
Want to be part of our team?
Job Description Summary
The Change Coordinator is a mid-level job in the IT Change Management job family and ensures continuous availability of IT services by effectively managing and governing requests for medium to complex changes.
They take responsibility for ensuring that all changes introduced in the live production environment happen in a controlled and co-
ordinated manner, ensuring minimal disruption of services. They ensure that standardised methods and procedures are used for efficient handling of all changes.
What you'll be doing
Manage and co-ordinate change requests
Apply change control process
As an IT Change Coordinator you will have the authority to approve medium to high impact, medium to high risk Requests for Changes that are not required to be approved by Change Approval Boards.
All changes are included in detailed change schedules and plans. As an IT Change Coordinator you use your schedules to track, manage and report on the fulfilment of change requests, ensuring that the required records are updated once a change has been successfully implemented.
You will obtain business approval for requests for changes that will require organisational resources such as labour, budget or time from the Change Authorisation Board (CAB).
Where changes are ready to be implemented, your will obtain authorisation to change the production environment.
You will attend Dimension Data pre-CAB meetings and report on weekly changes introduced to the environment. You will also document and centrally store existing change processes and contribute to the review and design and documentation of new processes as required.
Produce and use reports
This provides information for change control process improvement suggestions.
Manage change control notifications
Manage client relationships
You display excellent client service orientation, but are able to balance delivery with agreed and contracted expectations.
You are required to display a high level of attention to detail and excellent planning ability. You need to communicate effectively and be able to take ownership of problems.
What would make you a good fit for this role?
Required Work Experience :
Join our growing global team and accelerate your career with Dimension Data. Apply today.
Diversity in Dimension Data
Dimension Data is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.
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