Ownership of the overall linguistic quality program for all languages on the accounts
Develop, implement and maintain a quality plan in accordance with client requirements research and deploy methods to improve quality and knowledge retention and management
Put corrective actions in place where service falls short of expectations
Provide input on management of existing linguistic assets (glossaries, style guides, TMs, etc.), processes and related issues
Customize client instructions or create instructions from scratch, as necessary, to ensure that translation teams are clear on process methodology, translation technology and deliverables
Establish query management workflow
Manage data on quality and vendor performance, produce statistical quality reports and create related documentation
Analyze quality issues and determine further actions through RCAs (Root Cause Analyses). Define and approve corrective action plans to resolve quality issues
Excellent written and verbal English communication skills, other languages would be an asset
University Degree (preferably in linguistic / translation related studies)
Minimum 1 year of professional experience in a similar position in corporate environment
Detail orientation with the ability to multitask
Ability to meet deadlines
Excellent problem solving and analytical skills
Independence in carrying out assigned tasks
Ability to work under pressure in a fast-paced environment
Highly-developed computer skills (MS Office, Windows)
For more than 20 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace.
Equipped with a quality management system certified to both the ISO 9001 : 2008 and EN 15038 : 2006 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, e-
learning and training, and legal support services. TransPerfect also offers a suite of next-generation technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals.
With annual revenues of over $500 million, TransPerfect is the world's largest privately held provider of language services and technology solutions.
From offices in more than 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide.
With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and EN 15038 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.