Video : Video Lufthansa InTouch - Join Vanessa, Customer Service Consultant, for a day
Hello, We are Lufthansa InTouch!
Want to make someone’s day, every day? Join us!
Being part of our international team of travel consultants will put you in touch with the fast moving world of (air) travel and you can explore the world at discounted rates.
To be best at being in touch is what we strive for.
Lufthansa InTouch - Get in touch with Silviu ... in Brno
Our skilled global teams of airline professionals ensure the highest quality of service for our passengers.
This includes but it is not limited to :
General flight reservations and direct sales
Information about our products and services
Passenger check-in assistance
Managing accounts for Lufthansa frequent flyers (Miles & More)
Support Travel Agencies
What do we look for in a candidate?
Excellent written and verbal communication skills in both German (native speaker level) and English ;
Ability to work rotating shifts including evenings, weekends, and statutory holidays
Good understanding of computer systems and standard software
Positive and can do’ attitude
Willingness to be one best self when interacting with colleagues and customers
Previous proven experience working in a customer service role
Eligibility to work full time with us for at least 12 consecutive months
We are proud to offer :
A unique team spirit and culture : we are the best at being In Touch!
Amazing flight privileges (including Hotel / Car Hire / Cruises / etc. discounts) for you and your immediate family / friends
Opportunities to develop professionally
Exchange programs between locations around the world
World class training and learning opportunities
We are driven to be the best. We at Lufthansa InTouch contentiously upskill and train our colleagues; boost their product knowhow and make them becoming confident in all aspects of services for air travellers.