Our vision : Easy Air Travel every step of the way.
Around the world, nearly every passenger flight relies on SITA technology. Globally, almost every airport and airline does business with us, and it’s our job to support their operations.
As the world's leading air transport IT and communications specialist, we’re committed to meeting the demands of the air transport industry around the clock, every day.
The Senior Consultant HR Systems is responsible for coordination of non-technical HR Systems support activities for People Services organization and ensuring the HR systems are used to optimal capacity.
The Senior Consultant HR Systems also works within the People Services teams, and with respective HR IS team, supporting the user of the system with resolving data related requests or escalating them to HR IS where technical system improvement is required.
The Senior Consultant HR Systems also supports People Services teams with change management, knowledge sharing and data protection activities related to HR Systems.
Finally, the Senior Consultant HR Systems works closely with IS project teams to ensure that project planning for HR systems implementation considers impacts on People Services and end users, and provides sufficient training, communication, and post-implementation support.
Escalate to HR IS complex and non-standard cases coming from system user. Escalate technical system issues and required improvements to relevant IS team.
Promote systems knowledge with both end-users and People Services specialists. In case the issue was caused by incorrect system maintenance, instruct relevant users accordingly, in order to avoid similar incidents in the future.
After each HR cycle review issues and lessons learned, deliver summary report and requirements for system changes to respective IS Team, and monitor implementation.
Together with HRIS team deliver communication and training around new HR systems functionalities to People Services Teams.
As systems Super User, provide impact assessments on system changes and coordinate post implementation user adoption activities.
Support User Acceptance Testing and Roll-outs. Coordinate quarterly change releases communication to HR Services.
Prepare and maintain system related training materials. Capture systems related knowledge in most appropriate and efficient ways, e.
g. Work Instruction, videos, training materials. Use different methods and tools to share this knowledge with the People Services teams, such as written communications, in-class training, etc.
Run and analyze various data audit reports. Follow up with all involved parties on the data corrections. Cooperate with HR IS counterparts in the area of periodical accesses and roles reviews.
Educate People Services users on HR data protection aspects.
Proactively learn about changes in the business environment and expectations of People Services teams. Capture high-level system improvement requirements and escalate them to HR IS.
Pro-actively look for continuous improvement opportunities and engage others to collaborate on their implementation. Work with others in virtual teams, self-
organized projects and task forces without formal authority.
KNOWLEDGE & SKILLS
EDUCATION & QUALIFICATIONS