Technical Support Specialist
Citigroup Inc
Prague, PR
před 3 dny


What you would do as a Technical Support Specialist :

Apps Support Analyst role within the ICG Production Support organization, specifically within Treasury & Trade Solutions (TTS) Technology.

Collaboration with business and technical users at all levels, engaging in strategic direction discussions with the Support Team, responsibility for the change & release implementations in order to reduce the impact of CHGs in the production environment.

Responsibilities include but not limited to :

  • Developing role
  • Deal with issues independently and has some latitude to take on complex problems. Integrates domain knowledge with an understanding of industry standards and practices
  • Applies project management skills
  • Applies analytical thinking and knowledge of data analysis tools and methodologies
  • Breaks down information in a systematic and communicable manner
  • Moderate but direct impact through close contact with the businesses' core activities
  • May occasionally provide informal mentorship or on-the-job-training to new team members
  • What will you get in return :

  • Competitive benefits and generous benefits package
  • International career opportunities
  • Work with a Global entity
  • Trainings and continuous improvement
  • Qualifications

    Who can become a Technical Support Specialist :


  • 2+ years of experience
  • Relevant Technology / Platform skills
  • Prior experience in large scale enterprise application development, optimization, re-engineering, performance fine-tuning and cost optimization
  • Demonstrate accountability, independent initiatives and willingness to lead and work with teams across multiple locations and time-zone
  • Running multiple applications establishing ITIL standard methodologies processes and procedures
  • Ability to run change and release implementation, review and sign off on the all application related changes and ensure all the changes are deployed within the timeline and post implementation validations are performed
  • Experience in handling communications across business and technology partners at varying levels across a medium to large-scale enterprise

  • IT Support experience with any of the following : AIX, Sun Solaris, MQ, Oracle, Java, SQL, NDM, TIBCO
  • Experience in Windows 2008 and IIS 6.0 and above
  • Experience in Autosys Job Scheduling and setup
  • Understanding of client server architecture (clustered and non-clustered)
  • Basic Networking knowledge (Load balancers, Network Protocols)
  • Background in Lookup Active Directory Protocol(LDAP) and Single Sign On concepts

  • Knowledge of Hungarian OR Czech OR Slovak and also English language is required. Romanian is an advantage
  • Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority
  • Excellent communication and interpersonal skills
  • Self-motivating and delivery focused
  • Ability to understand the big picture can step back and understand the context of problems before applying analytical skills to address the issues
  • Knowledge of Hungarian OR Czech OR Slovak and also English language is required. Romanian is an advantage.

    The role is a Controlled function’ CF as defined by the Central Bank Reform Act 2010 and European Central Bank (Single Supervisory Mechanism) Regulations 2014 (and related regulations and guidance).

    Candidates applying for this role must be aware that it is a Certified Role, subject to the Certification Regime. The Certification Regime is one element of the Individual Accountability Regime which has come into effect on 7 March 2016.

    Under the Certification Regime, certain Citi entities must ensure that employees working in certain roles categorised as specified significant harm functions (Certified Roles) are assessed as fit and proper to carry out their role.

    Under the guidance provided by the FCA and PRA, firms should have regard to the following when assessing fitness and propriety :

  • Honesty, integrity and reputation
  • Financial soundness
  • Competence and capability
  • In order to comply with the requirements of the Certification Regime, certain Citi entities must take reasonable care to ensure that an employee does not perform a Certified Role without first being certified as Fit and Proper.

    For this reason, you will be assessed for this role against the Fit and Proper requirements, as described above. This assessment will be carried out through extensive interviews, self-

    disclosures, permitted criminal record checks, reference checks, credit checks and other background checks. If hired for this role, you will also be required to complete an annual declaration regarding your Fitness and Propriety.

    By submitting your application, you acknowledge that you have read the information above and that you are applying for a Certified Role.

    You also agree to Citi carrying out any additional screening required, including permitted criminal record checks, reference checks, credit checks and any other background checks.

    Yes, 10 % of the Time

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