nscglobal (Cisco Gold Partner) provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity.
nscglobal is an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world's leading multinational enterprises, outsourcers and service providers.
nscglobal offers a unique business model, combining a focused group of world-class customers, with a unique range of services, backed up with outstanding responsiveness and customer service.
We are now looking to recruit IT Support Analyst looking to build a career within networking and support to work variable shift patterns within our new Global Network Operations Facility in Brno, Czech Republic.
Apply now for a fantastic opportunity to relocate to Brno, working for a Cisco Multinational Partner.
nscglobal is recruiting for a major service provider, serving over 81 million customers.
The positions available offer :
Opportunity to work for an international, independent and rapidly growing private company in the heart of Europe
1 extra week of holiday (5 weeks in total)
Private medical care, Sport & Health program (Special discounts for gyms, opticians)
Grow your skill base within IT (Networking)
Team building events
Employee referral bonus
Enjoy good quality work-life balance with plenty of cultural and active opportunities
Brno is 2nd largest city in the Czech Republic. It is commercially important hub, with presence of many national and international companies.
Being home for some of the top ranking universities in the country you can sense the youthful and vibrant atmosphere.
Duties after full training will include :
Creation of trouble tickets for customers and taking ownership of faults through to resolution
Ensuring any faulty is cleared within required SLA, escalating faults as required in order to meet the SLA
Liaison with suppliers and customers in relation to fault resolution and control the repair process
Instigate management and technical escalation procedures as laid down in the nscglobal escalation procedure
We will be looking for :
Experience of customer service ideally gained in a customer facing environment
Affinity / relevant experience with telecoms environment
Good working knowledge of English
Direct customer and account team interface providing day to day network support
Manage initial trouble investigation, isolation and steady state recovery
Identify and solve connection / communication problems
Book out tickets to telecom vendors for access circuit trouble investigation
Provide regular status updates to enterprise and internal customers
Background in maintenance within the Network arena
Communicate effectively with the team, corporate customers of different technical expertise and all levels of management
Resolve customer’s problems and escalate further to tier 2 as per agreed service level agreements; or to other 3rd party as necessary