As a Workforce Management Analyst you willplay an essential role in the daily coordination of assignments to ITsupporters and assignments to our 2nd or 3rd level BackOffice technicians.
You will be part of a global resource planning team with professional colleagues supporting our Global Operations Services area worldwide.
TheWorkforce Management Analyst is responsible for collaborating with theoperational leadership on the day to day staffing activities, demandforecasting, scheduling, and analysis of service delivery.
The Workforceanalyst will provide guidance on resource management to ensure optimal deliveryof service, drive organizational betterment through Workforce Management,maximize the customer experience and improve metrics.
Yourprimary responsibilities as Workforce Management Analyst
The team operates on different locationsaround the world covering local day times but work during evening’s local timesis to be expected.
As a Workforce Management Analyst you :
Due to the nature of the Service Support Centreand Global Operations Services the job involves both repetitive routines andurgent issues to be handled during e.
g. Major incidents. Good time managementis therefore required and the ability to take responsibility and ownership ofyour tasks as part of a team.
In this role you have a unique opportunityto influence people and process around you, take your chance and join us.
We offer an attractive salary package according to your experience and seniority. Your dedication and results are additionally rewarded with personal performance bonuses.
We also offer :
The opportunity to work in a multicultural company
Friendly and dynamic work environment
Educational courses & training
Opportunities to learn and grow within a company or in other areas like soft skills, leadership, etc.
MultiSport card enabling free entry to over 250 sport facilities in Prague
Flexible start / end of working hours
Occasional work from home
Foreign business trips
Language courses of Czech for foreigners
Fresh fruit and tea / coffee in the office
Corporate Events (Friday breakfasts, Friday bars, Kick-off party, Summer party)