Back Office Executive with Arabic - Czech Republic (Brno)
Infosys Limited
Brno, Czech Republic
před 17 dny


  • Using customer service skills together with knowledge of the client (global networking company) product and services offerings, you will be accountable for the support of European and global business teams working with large B2B customers.
  • You will be engaged with the business team on situations requiring high levels of interaction, cases with high business complexity and escalated cases.

    You will use email (75 %) chat (20 %) and phone (5 %) to communicate and work with the business teams. In all cases, you will maintain ownership of the cases and drive to a successful outcome in the most efficient and effective manner possible.

    You will be part of the young and completely new international European team working on large B2B client proposal here in Brno together with another people from all over the world and we are already looking forward to cooperating with you!


  • Work with B2B business team on creation of large B2B service and product proposals
  • Create and amend quotes and proposals
  • Work closely with the internal business team to gather information and data to help them to create the best solution and offer for client
  • Own end to end various customer requests / task and proactively drive them to successful closure
  • Proactive management / resolution of sales / customer workload
  • Preparation of large proposals
  • Deal with partners / resellers
  • Drive process improvements in the day to day work

  • Communication skills including report building
  • Use of customer-centric language
  • Demonstrating appropriate urgency
  • Understanding and clarification of customers’ needs
  • Verbal and written communication in English and Arabic
  • Quick learner who easily applies problem-solving, critical thinking and analysis skills
  • Excellent time management skills, ability to juggle multiple tasks while maintaining composure
  • MS Office experience
  • WE OFFER :

  • Permanent contract
  • Home office
  • Performance bonus
  • Meal vouchers
  • 5th week of leave
  • Modern offices in the center of Brno, 2nd largest city of Czech Republic
  • Initial Accommodation - 2 weeks accommodation provided by the company on joining
  • Training opportunities - Professional training provided by experts for eligible employees - Six Sigma Green Belt, ITIL, Analytical Skills, Innovative Thinking, Leadership Training, MS Office etc.
  • Living in the Czech Republic has many advantages including affordable, low-cost living, a very good infrastructure, proximity to other European locations, as well as an interesting history and culture and beautiful nature.

    Brno is a truly international city with inhabitants and visitors from all over the world and there is no requirement to speak Czech!


    Infosys (Czech Republic) Limited s.r.o.

    Czech Republic

    This vacancy requires reply through employer's website. You will be redirected there after you have filled the following form.

    For the purpose of the selection procedure for this position, Infosys (Czech Republic) Limited s.r.o., Business ID : 26918757, Holandská 872 / 9, Brno, Štýřice, as the controller, shall process the data you provided (or publicly obtained) in accordance with the General Data Protection Regulation (EU) 2016 / 679.

    The controller will assign the data processing to LMC s.r.o., ID No. 264 41 381, which will do so using its electronic systems.

    Your data may be transferred to a non-EU employer. See more

    By replying to this advertisement, you provide the controller with your personal data for the purposes and the duration of the selection procedure.

    In connection with processing your data, you have the respective right : (i) to access the data, (ii) to correct or complete inaccurate or false data, (iii) to delete the data if it is no longer needed for the purposes for which it has been collected or processed, or if it has been collected illegally, (iv) to limit the data processing in special cases, (v) to transfer the data, (vi) to object to the data processing which will therefore be terminated, unless there are serious legitimate grounds for processing which outweigh your interests, rights, and freedoms, especially if the reason is an enforcement of legal claims, and (vii) to contact The Office for Personal Data Protection.

    Your data may be transferred to a non-EU employer which does not provide adequate data protection. The transfer is necessary for the purpose of the selection procedure under Art.

    49 (1b) (EU) 2016 / 679. Please ask your controller for further details on the data protection guarantees.

    For more information on data processing by LMC s.r.o., ID No. 264 41 381, registered office at Jankovcova1569 / 2c, 170 00 Prague 7, contact the Data Protection Officer Jan Svoboda, e-

    mail : dpo or visit https : / / / en / privacy-policy / .

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