T1 Network Analyst (English only)
NSC Global Ltd
Brno, CZ
před 7 dny

Overview

nscglobal (Cisco Gold Partner) provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity.

nscglobal is an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world's leading multinational enterprises, outsourcers and service providers.

nscglobal offers a unique business model, combining a focused group of world-class customers, with a unique range of services, backed up with outstanding responsiveness and customer service.

We are now looking to recruit IT Support Analyst looking to build a career within networking and support to work variable shift patterns within our new Global Network Operations Facility in Brno, Czech Republic.

Apply now for a fantastic opportunity to relocate to Brno, working for a Cisco Multinational Partner.

nscglobal is recruiting for a major service provider, serving over 81 million customers.

The positions available offer :

  • Opportunity to work for an international, independent and rapidly growing private company in the heart of Europe
  • 1 extra week of holiday (5 weeks in total)
  • Meal vouchers
  • Private medical care, Sport & Health program (Special discounts for gyms, opticians)
  • Grow your skill base within IT (Networking)
  • Czech classes
  • Team building events
  • Employee referral bonus
  • Enjoy good quality work-life balance with plenty of cultural and active opportunities
  • Brno is 2nd largest city in the Czech Republic. It is commercially important hub, with presence of many national and international companies.
  • Being home for some of the top ranking universities in the country you can sense the youthful and vibrant atmosphere.

    Responsibilities

    Duties after full training will include :

  • Creation of trouble tickets for customers and taking ownership of faults through to resolution
  • Ensuring any faulty is cleared within required SLA, escalating faults as required in order to meet the SLA
  • Liaison with suppliers and customers in relation to fault resolution and control the repair process
  • Instigate management and technical escalation procedures as laid down in the nscglobal escalation procedure
  • We will be looking for :

  • Experience of customer service ideally gained in a customer facing environment
  • Affinity / relevant experience with telecoms environment
  • Good working knowledge of English
  • Direct customer and account team interface providing day to day network support
  • Manage initial trouble investigation, isolation and steady state recovery
  • Identify and solve connection / communication problems
  • Book out tickets to telecom vendors for access circuit trouble investigation
  • Provide regular status updates to enterprise and internal customers
  • Background in maintenance within the Network arena
  • Communicate effectively with the team, corporate customers of different technical expertise and all levels of management
  • Resolve customer’s problems and escalate further to tier 2 as per agreed service level agreements; or to other 3rd party as necessary
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