Service Operation Expert, Novartis, Prague, Czech Republic
Manage operations for systems, tools and applications, ensuring their stability and integrity, while meeting customer service levels.
The SOE, TEM will own and operate the Telecom Expense Management system (TEM) and service used globally for mobile telecom expense management.
The SOE, TEM will interface with Global Procurement and indirectly manage Novartis’ collection of local mobile telecom carrier contracts
Your Responsibilities :
Your responsibilities include, but not limited to :
Serves as a subject matter expert concerning TEM, TEM technologies, and telecom carrier management and owns the service contract with the global TEM 3rd party service provider
Develops reporting capability within the TEM tool and brings TEM data back into the corporation for further analysis.
Recommends voice & data plan policies to be applied locally in all Novartis countries with mobile telecom users
Maintains lists of local mobile telecom carrier contracts, contract type, duration, start and end dates, estimated annual spend and internal, external and carrier named points of contact
Monitors carrier invoice submission to TEM on a monthly basis. Monitors and reports on cost savings achieved through TEM invoice auditing, dispute and resolution
You’ll receive :
Monthly pension contribution matching your individual contribution up to max 3% of your gross monthly basic salary; Risk Life Insurance and insurance in case of long term sickness;
5-week holiday per year; (1 week above the Labour Law requirement) ; 4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report;
Cafeteria employee benefit program choice of benefits from Edenred CZ in the amount of 12,500 CZK per year; Meal vouchers in amount of 80 CZK for each working day (full tax covered by company);
Public Transportation allowance; MultiSport Card. Find out more about Novartis Business Services : https : / / www.novartis.cz /
Why consider Novartis?
927 million. That’s how many lives our products touched in 2017. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this : how can we continue to improve and extend even more people’s lives?
We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment.
Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.
Join us and help us reimagine medicine.
Novartis are an equal opportunities employer and welcome applications from all suitably qualified persons.
Careers : Minimum requirements
What you’ll bring to the role :
3 years professional experience in or supporting IT
University degree, preferably in Science, Technology, Engineering, Math, Finance or Accounting
Fluency (written and spoken) in English
One year supporting or operating TEM systems
Understanding of mobile telecom carrier services
Excellent negotiating skills as well us proven written and verbal communication and presentation skills