Incident Manager
Prague, Czech Republic
před 7 dny

Join a fast-growing IT company and become a part of the NNIT success.

We are looking for an Incident manager with focus on Continual Improvement to our OperationsCenter & OC Process Management team.

As our new Incident Manager youwill be responsible for optimizing the Incident Process across IT OperationsServices.

Your responsibilities will include :

  • Drive Continual Improvement - In co-operation with stakeholders you will analyze process challenges and suggest corrective and / or preventive actions
  • You will be involved or responsible for coordinating the implementation of the identified actions
  • Ensure data quality for reporting
  • Provide process guidance to our technical teams
  • Create and adjust KPI configurations in our ITSM system (Remedy)
  • Participate in Incident Management Audits
  • Act as link between Service Delivery and Operations
  • Besides this you might participate in transitionproject of new customers and help developing views / reports for our GlobalOperations Services.

    Our dynamic teamsconsist of employees based in Denmark, Czech Republic and China. We delivermanaged execution within our ITIL processes, i.

    e. incidents, standard servicerequests as well as ensuring continual improvement across our services. Ourglobal setup enables us to pro-

    actively support our customers businesses 24 / 7and prevent unnecessary escalations.

    The team is part of IT Operations Servicesresponsible for everything from infrastructure and applications to completeorchestration and support of our customers’ IT solutions.

    Our work processesare based on best practice and our procedures follow ITIL standards.

    Qualification and Experience

    You hold a degree in IT and have a goodunderstanding of the set of IT services that NNIT provides as well as the ITinfrastructure technologies that supports and enables our services.

    You have a goodunderstanding of the ITIL framework and you are preferably ITIL certified. Youhave 3-5 years of experience with ITIL, preferably as Incident Manager.

    Advanced Excel knowledgeand previous experience with data analysis is a plus.

  • You should be confident incommunicating with both colleagues and customers and as we work acrossregions it is essential that you are able to act in an internationalenvironment;
  • most importantly you should be fluent in English.

    As a person you are consciencedriven, analytic and are able to make yourself heard, understood, and respectedby colleagues.

    You excel in your ability to push for implementation, whilemaintaining a good relationship with many stakeholders.

    An analytical mindset and astructured approach combined with a high sense of urgency are crucial skills tobe a success in the position.

    Employee benefits

    We offer an attractive salary package according to your experience and seniority. Your dedication and results are additionally rewarded with personal performance bonuses.

    We also offer you :

  • The opportunity to work in a multicultural company
  • Friendly and dynamic work environment
  • Educational courses & training
  • Opportunities to learn and grow within a company or in other areas like soft skills, leadership, etc.
  • Holidays 5 weeks
  • Meal vouchers
  • MultiSport card enabling free entry to 362 sport facilities in Prague
  • Cafeteria
  • Flexible start / end of working hours
  • Occasional work from home
  • Foreign business trips
  • Language courses of Czech for foreigners
  • Fresh fruit and tea / coffee in the office
  • Corporate Events (Friday breakfasts, Friday bars, Kick-off party, Summer party)
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