Service Delivery Management Consultant 3- Support
Oracle
Czech Rep-Brno
před 14 dny

Preferred Qualifications

Represent the customer as a single point of contact within Oracle. Manage the contract, or delivery engagement as defined by Oracle Service Support (OSS).

Develop and maintain relationships with senior management across lines of business and third parties. Plan and deploy Support activities to ensure effective delivery within agreed budgetary constraints.

Advise the account on the effective and efficient way to use Oracle support services and products, tools, systems, interfaces and procedures.

Assure and improve the quality of the service, and maintain accurate account information. Assist in the renewal of Support contracts, and contribute to pre-

sales activities. Communicate opportunities for customers to engage with Oracle such as technical events and business seminars.

Detailed Description and Job Requirements

To develop and manage the Oracle Support relationship with a designated large account, or small number of medium accounts, throughout the engagement and to maximize the customers’ use of Support Services, drive high degree of satisfaction and referenceability, and to protect and enhance Support revenue streams.

Represent the customer as a single point of contact within Oracle. Manage the contract, or delivery engagement as defined by Oracle Service Support (OSS).

Develop and maintain relationships with senior management across lines of business and third parties. Plan and deploy Support activities to ensure effective delivery within agreed budgetary constraints.

Advise the account on the effective and efficient way to use Oracle support services and products, tools, systems, interfaces and procedures.

Assure and improve the quality of the service, and maintain accurate account information. Assist in the renewal of Support contracts, and contribute to pre-

sales activities. Communicate opportunities for customers to engage with Oracle such as technical events and business seminars.

Job duties are varied and complex utilizing independent judgment. May have project lead role.

As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made.

This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).

Oracle

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