Release and Deployment Manager
Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?
If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees.
You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.
You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.
You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success.
You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams.
Great work. Great opportunities.
Want to be part of our team?
The IT Release and Deployment Specialist ensures continuous availability of IT services by effectively managing and executing on requests for enhancements to the business IT environments.
What you'll be doing
Manage Release Management Processes
The IT Release and Deployment Specialist acts in a project management capacity to ensure that a release package is built, installed, tested and deployed successfully and in compliance with change control process and procedures.
Their focus is on helping preserve the integrity of the business production systems and hardware when any new configuration items (hardware and software) are deployed.
Own and enable the release management process
The IT Release and Deployment Specialist is the primary person responsible for ensuring that Release Management processes, policies and methods are defined, applied and executed.
They apply principles and disciplines as prescribed by ITIL to the process. This person takes control of the complete release management lifecycle and manages this process to successful execution.
This person collaborates with colleagues in the IT service environment to ensure that all requests for enhancement changes are planned, managed and implemented as release packages.
They ensure that each change request references one or more configuration item from the configuration management database and attach these to the RFC.
They scope and create plans for the deployment of release packages. These plans will consider the development, data migration strategies, pre and post implementation testing strategies, distribution of released software and or hardware and the uninstalling and decommissioning of current software, hardware and infrastructure items.
He or she will plan co-ordinate and prioritise requested release packages based on relatedness and priority and they will ensure that all release packages are scheduled for release according to the relevant change control schedules.
Before the final release, the IT Release and Deployment Specialist will determine the readiness for release based on a number of different criteria.
They do so by acquiring the configuration items and service components and building a test environment, and baseline the contents of the release package.
They ensure that adequate testing is conducted before the changes are released and they compile the plans and procedures for testing.
Should releases fail, the IT Release and Deployment Specialist will assist with and contribute to root cause analysis of these failures.
They ensure the preparation and execution of a training plan to support the release deployment.
They obtain the necessary authorizations and / or approvals in accordance with the Dimension Data control and release management policies.
These would include, but not limited to approval for resources and purchases, alteration of the production environment and authorization for the implementation of change plans from the CAB.
The IT Release and Deployment Specialist works closely with the relevant internal teams to execute the deployment plan in line with Primer.
They ensure the deployment of the release package and decommission, retire or redeploy service assets, monitoring and adjusting the plan as and when required.
These individuals verify the status of the new or modified configuration items and the completion of the required documents and training, soliciting and documenting deviations and corrections to the plan.
These individuals work closely with the technical teams who operate and collect data on the released services to compare progress and performance against early life support elements of the deployment plan.
They ensure that service performance is assessed and improvement changes are planned and implemented accordingly. They close the release and schedule post implementation reviews.
Produce and use reports
The IT Release and Deployment Specialist will conduct post implementation reviews to determine whether key success metrics have been achieved.
They are responsible for providing management reporting on all activities as required by the region.
Provide inputs and guidance to continuously improve internal tools and methods
In terms of internal improvement, they identify changes required to the Release Management process and collaborate with colleagues on other environments improve and implement these changes.
They ensure that all relevant stakeholders are informed of and trained on the correct change control processes.
Manage change control notifications
The IT Release and Deployment Specialist will ensure that the required user communication and notifications are compiled and distributed.
When necessary this specialist will contribute to the planning and co-ordination of user training.
These employees are required to display a high level of attention to detail and good planning and organising ability. They need to communicate effectively and be able to take ownership of problems.
Their ability to work well in a team will contribute to their success. They display a client service orientation, but are able to balance delivery with agreed and contracted expectations.
They display influencing ability in co-ordinating and managing a variety of resources on a release project team.
Required Work Experience :
At least 5 years’ work experience
At least 3 years’ experience in a relevant field
What would make you a good fit for this role?
Join our growing global team and accelerate your career with Dimension Data. Apply today.
Diversity in Dimension Data
Dimension Data is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.
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