Oracle NetSuite is looking for an exceptional Technical Writer to write documentation for a complex ERP business software application.
An ideal candidate will have excellent writing skills and verbal communication skills, experience writing business software documentation, and demonstrated ability to work in a fast-
paced development environment.
Work closely with PM, development, QA, and technical writing to successfully deliver assigned documentation projects
Proactively research product changes to determine scope of edits for assigned areas of documentation
Write new documentation based on use cases, user stories, feature requirement documents, specifications, information from developers and product managers, and use of the product
Revise documentation to incorporate product updates and product enhancements requested by customers and internal users
Provide input on documentation design and implementation
Proofread and edit documentation to ensure consistency of language and style, correct application of templates
Produce screenshots, flowcharts, and other graphics
Attend and actively contribute to writing and scrum team meetings
Partner with other teams such as Support, Training, and Professional Services to understand and respond to customer documentation needs
Required Qualifications / Skills :
Bachelor’s degree and four years of experience as a Technical Writer or transferrable writing experience
Knowledge of technical communication techniques and standards
Attention to detail; excellent English skills; proficiency in proofreading / editing, writing, and verbal communication
Experience working with remote teams
Self-starter : motivated, takes initiative
Ability to quickly learn how to use products, passion for technology
Experience working with SMEs to deliver quality documentation
Strong time management and prioritization skills : experience in meeting tight deadlines and adapting to changing priorities
Experience working with cross-functional teams across product development lifecycles
Comfortable using the Windows operating system environment and Microsoft Office software
Experience with current authoring, desktop publishing, and graphics software
Experience with a screen capture program such as SnagIt or Paint Shop Pro
Preferred Qualifications / Skills :
Experience learning, using, and writing about business applications, software, and technology
Knowledge of Arbortext Epic Editor
Familiarity with Agile development
Detailed Description and Job Requirements
Creates, develops, plans, writes and edits operational, instructional, maintenance, test or user manuals for paper, multimedia or web-
based publications. Contributes to the timely design, production and delivery / completion of product documentation and document sets.
As a member of the technical writing division, you will write, review and produce single books or individual chapters, appendices, etc.
of product user documentation and / or courseware. Obtain data and information from the appropriate source e.g. technical staff and exercise judgment within defined procedures and practices to determine appropriate action.
Duties and tasks are standard with some variation; displays understanding of roles, processes and procedures. Performs moderately complex problem solving with assistance and guidance in understanding and applying company policies and processes.
BS degree or equivalent experience relevant to functional area. 1 year of software engineering or related experience.
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made.
This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).