At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-
performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services.
Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Come join one of the fastest growing enterprise software and services companies and the leader of open source software. The Red Hat Customer Experience and Engagement (CEE) team is looking for a Software Maintenance Engineer to join its worldwide support organization in Brno, Czech Republic.
In this role, you'll become part of a fast-paced, innovative company that is changing the way software is developed, sold and supported.
You'll work in a team dedicated to resolving the issues of our enterprise customers quickly and effectively. The CEE team provides high-
level technical support and sustaining engineering services designed to maximize up-time and reduce IT costs. You will maintain close working relationships with our customer's top developers and architects and assist our front-
line support engineers with the most complex and challenging issues. Daily contact with our R&D team allows one to regularly work alongside some of the best open source developers on the planet.
Primary job responsibilities
Resolve complex customer problems within general base operating system components (e.g., shells, system administration tools, email, web services, and more)
Analyze upstream development against current customer reported defects and develop patches to resolve the issue
Use available tools to investigate and troubleshoot technical issues
Record customer interactions to include investigation, troubleshooting, and the resolution of issues
Work closely with Red Hat's production support engineers, technical account managers, and development engineering
Assist in the development of comprehensive and reusable self-service solutions for future incidents
3+ years of experience as a support, sustaining, or development engineer or other directly related experience
Linux operating system installation, configuration, upgrades, and maintenance experience
Solid understanding of networking configuration (IP configuration, interface bonding, routing, firewalls, etc.)
General understanding of base packages included in the Red Hat Enterpprise Linux (RHEL) distribution
General understanding of security mechanisms like SELinux and iptables
Development level experience with C, and familiarity with developing and applying patches
Familiarity with development tools including the GDB debugger
Experience writing scripts using Bash or Perl to troubleshoot and correct Linux issues
Solid troubleshooting skills
Team player who wants to be part of team of experienced and world-class professionals
Commitment to providing the best experience possible for Red Hat customers
Upstream involvement in open-source projects (patches submitted for upstream inclusion) is a plus